you need more that the retail key you also need to select a subscription option and enter the payment for the subscription credit card , game time card or paypal.
and have the payment validated. you will not be charged for the subscription until after the 30 days are used up on credit card and paypal but it must be set up to be active.
I am also having the same problem. I bought the game a few days ago and the game has been running fine for me until yesterday everytime I try to log in it says its timed out. Someone please help
it timing out recheck your firewall and antivirus permissions. Sometime after a patch they will flag the game as new a require to be reautorized net access, also check IE that is is not set to work offline or using a proxy in the internet options cannection lan settings.
do a tracert patchserver.crypticstudios.com and a nettest and post results
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
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and have the payment validated. you will not be charged for the subscription until after the 30 days are used up on credit card and paypal but it must be set up to be active.
do a tracert patchserver.crypticstudios.com and a nettest and post results
Nettest:
Go to http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.