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Monthly charge // Lifetime subscriber

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I have been charged despite having a lifetime subscription =/

this was done for 14.99 euro's
Transactiereferentie: 95P94129TG657462S



the date where this happened was 4th of june (dont pay much attention to my payment sources besides the occasional scan) regardless though i would like to have this refunded

and yes i know this isnt a billing forum, but since there isnt one anymore for some reason =/
and yes, the petitions through webpage dindt work and the response on my ticket was laughable at best
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    only billing can access your account enough for a refund and they do not work on weekends. you have to sumbint a billing ticket .
    You may have to do a search and look at the result article before the link to create a new ticket shows at the bottom.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    it wont let me submit a petition through the webpage so =/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    alyvian wrote: »
    I have been charged despite having a lifetime subscription =/

    this was done for 14.99 euro's
    Transactiereferentie: 95P94129TG657462S



    the date where this happened was 4th of june (dont pay much attention to my payment sources besides the occasional scan) regardless though i would like to have this refunded

    and yes i know this isnt a billing forum, but since there isnt one anymore for some reason =/
    and yes, the petitions through webpage dindt work and the response on my ticket was laughable at best

    Let me look into this for you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    thank you <3
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    alyvian wrote: »
    thank you <3

    Our billing dpt looked into this and it looks like you may have set up a reoccurring sub prior to buying the lifetime. They went ahead and removed it and corrected the billing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    yeah i did, i am suprised it doesnt auto cancel though =/

    and thank you again :)
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