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Account Problems

SystemSystem Member, NoReporting Posts: 178,019 Arc User
when I log in and want to play the server says it is down and it wont patch it says to contact billing support(why?), I cant do anything. Why is the server down when I try and patch, and it is fine just before ?

WTF?:confused::confused::confused::confused:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    the servers are up but when it logs in your account name if it see you do not have an active account it shows the server is not available for you
    Are you trying to play a demo or the full version of the game.

    if demo did you activate the account as a demo account by clicking on this link.
    http://www.startrekonline.com/user/free_demo_start/Cryptic

    if you are trying to play the full retail version
    did you enter your retail key
    did you select a subscription option
    did you enter a credit card or gametime card or paypal as the payment for the subscription when it starts. (subscription billing starts 30 days after you activate)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    PegasusMD wrote:
    the servers are up but when it logs in your account name if it see you do not have an active account it shows the server is not available for you
    Are you trying to play a demo or the full version of the game.

    if demo did you activate the account as a demo account by clicking on this link.
    http://www.startrekonline.com/user/free_demo_start/Cryptic

    if you are trying to play the full retail version
    did you enter your retail key
    did you select a subscription option
    did you enter a credit card or gametime card or paypal as the payment for the subscription when it starts. (subscription billing starts 30 days after you activate)


    :confused:Yes to all of the above (this is not a demo but the full game)

    ps. the support here sucks:mad:. If not for the forums nothing would get answered. I have a problem, and want an answer from the source, but instead I have others (who are nice enough to try and help) solve the problem because the developers are too hard to get a hold of.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    fourm are peer to peer support if it is a billing issue then only billing people can fix it and they don't work on the forums,

    You will need to send billing a ticket on the problem today as billing do not work on weekends.

    (tciket create may require to search first then look at result article to select submit ticket at the end of the results.)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    :confused:Yes to all of the above (this is not a demo but the full game)

    ps. the support here sucks:mad:. If not for the forums nothing would get answered. I have a problem, and want an answer from the source, but instead I have others (who are nice enough to try and help) solve the problem because the developers are too hard to get a hold of.

    I looked up your account and saw that there was no products or subscriptions on your account. This is why you cannot access the game. As for your support ticket you submitted it a 9:30 last night, and the billing department hours are 8am -5pm PST mon- fri.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I have 30 free days, why do i have to add more subscription time??? it even says I have 30 days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I have 30 free days, why do i have to add more subscription time??? it even says I have 30 days.

    You get 30 free days when you add a subscription. This means you can play for 30 without getting billed, but you still have to set up a subscription to get the 30days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    alright,
    so I set up a demo
    then i bought st online on steam for 16,xx€
    i cant access the game through steam (i get an error) so i start it from its folder.
    it keeps telling me that i'm playing the demo...
    i tried to activate the key steam tole me but i get an error (i guess bc i have *activated* the demo some days ago)......
    what do i have to do so it does work?

    now it says i've 30 days free to play.
    free? and what about those 16,..€? for what did i pay that?
    curious...i'm curious ^^


    help :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    the €16 went on the game itself :) like if you were buying a ps3 or xbox game.

    It's paying for the software.

    The monthly subscription is like paying for access to the hardware (the servers they use).

    That's as close as a description I can give?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Mishil wrote: »
    alright,
    so I set up a demo
    then i bought st online on steam for 16,xx€
    i cant access the game through steam (i get an error) so i start it from its folder.
    it keeps telling me that i'm playing the demo...
    i tried to activate the key steam tole me but i get an error (i guess bc i have *activated* the demo some days ago)......
    what do i have to do so it does work?

    now it says i've 30 days free to play.
    free? and what about those 16,..€? for what did i pay that?
    curious...i'm curious ^^


    help :(

    I just checked your account and you do not have a subscription added to the game. A subscription is required to play, and you will not be billed for 30 days with the setup of your subscription.
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