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350$ From Cryptic Store but I can't login

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Perhaps I'm missing something in the equation.

I'll just state the facts. I bought the STO deluxe edition from the Cryptic Store option on the retail list, third option down I believe. I then ordered the lifetime subscription. My account says I own the STO product and that my lifetime subscription is active. Since I am able to access the launcher, I assume I have the latest patch with the game size at aprox. 8.3Gb.

The only things I can think of that are causing my problem are a: a certain amount of time needs to pass before the account is authenticated, or b: for some odd reason I still need to enter my reg key even though I get an auto assigned one. Problem with B is that I can't find my reg key on my account even though its supposed to be on there somewhere according to Cryptic. I've searched everywhere.

So that's the rundown. Any thoughts? 350$ investment makes me a bit jittery.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Perhaps I'm missing something in the equation.

    I'll just state the facts. I bought the STO deluxe edition from the Cryptic Store option on the retail list, third option down I believe. I then ordered the lifetime subscription. My account says I own the STO product and that my lifetime subscription is active. Since I am able to access the launcher, I assume I have the latest patch with the game size at aprox. 8.3Gb.

    The only things I can think of that are causing my problem are a: a certain amount of time needs to pass before the account is authenticated, or b: for some odd reason I still need to enter my reg key even though I get an auto assigned one. Problem with B is that I can't find my reg key on my account even though its supposed to be on there somewhere according to Cryptic. I've searched everywhere.

    So that's the rundown. Any thoughts? 350$ investment makes me a bit jittery.

    I look at your account and nothing looks wrong. Are you getting an error? Can you be more descriptive with what you are experiencing?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    If you already have an existing account, when the installation process asks for the Product Key to register, just ignore and close the window, and the installation process will continue on its merry way. Just remember the Account Name and associated Password, is this is what you need to enter in the Launcher to access your account...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I have done just that. I try to log into my launcher. I put in my account name and password, hit "submit" and it says "invalid username or password."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I have done just that. I try to log into my launcher. I put in my account name and password, hit "submit" and it says "invalid username or password."
    Names and passwords are CASE SENSITIVE. So are you sure you're typing it in correctly? (No Caplocks active, etcl)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    pretty darn sure lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Make sure you are using _ instead of spaces in your user name
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