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Server down

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I just bought sto and i followed install to the te. but when i launh it and then log in it says server down in right hand corner with red dot and patch button is un usable. i really want to play but how do i get past this
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Make sure your firewall allows outgoing connections on port 7000 to 7500.

    You can run the nettest tool to confirm if the connections are reaching the cryptic servers. The nettest tool can be found on the tech support page about halfway down. This also includes instructions on how to use and read the tool.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ealion123 wrote:
    I just bought sto and i followed install to the te. but when i launh it and then log in it says server down in right hand corner with red dot and patch button is un usable. i really want to play but how do i get past this

    You need to enter your product key and set up a subscription to play. Your account currently has neither of these.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    i tried that program nothing different still server down.
    and i have entered my product key and i got a free subscription with the game. tho i don't understand why i need to subscribe. please help i really want to play
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ealion123 wrote:
    i tried that program nothing different still server down.
    and i have entered my product key and i got a free subscription with the game. tho i don't understand why i need to subscribe. please help i really want to play

    You get 30 free days with setting up a subscription not a free subscription. When you add a subscription you will not be charged the first 30 days, and after the 30 days have passed your billing will start. You have to set up your subscription after you enter your product key. If you do not do this it will not apply the key to your account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    you still need to choose and enter subscription information (credit card or game card) though you wont be billed untill your free time is up, and you can cancel-remove the billing information before that point is reached if you wish..
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