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STO keeps shutting down my system

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Doesn't mater where I am, or what I'm doing or not doing. I get about 5 minutes (if I'm lucky) of gameplay before my computer shuts down. This just began today. I'm not overheating, my drivers are updated and everything, to the best of my knowledge, is where it should be. This only happens with this game. I'm not new to MMO's, but this is getting on my last nerve.

Anyone have any ideas as to what may be the issue? Does STO just not like me? I've Googled 'til I'm blue in the face and have tried every suggestion, yet nothing works.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Arkaia wrote:
    Doesn't mater where I am, or what I'm doing or not doing. I get about 5 minutes (if I'm lucky) of gameplay before my computer shuts down. This just began today. I'm not overheating, my drivers are updated and everything, to the best of my knowledge, is where it should be. This only happens with this game. I'm not new to MMO's, but this is getting on my last nerve.

    Anyone have any ideas as to what may be the issue? Does STO just not like me? I've Googled 'til I'm blue in the face and have tried every suggestion, yet nothing works.

    Can you post a dxdiag?
    To create a DXDiag report, follow these steps:

    1. Click "Start" menu, then click "Run"
    2. In the "Open" box, type: DXDiag (hit enter)
    3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
    4. Click "Save All Information" to create a DXDiag report.
    5. Choose a name and location for the dump file (recommend desktop) and click "Save".

    Zip this file and attach it to a post in this thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I'm unable to post attachments, but I've uploded the file. [URL="[url=http://www.filefactory.com/file/b231g8d/n/DxDiag.txt]Download DxDiag.txt from FileFactory.com[/url]"][/url]Download DxDiag.txt from FileFactory.com
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Arkaia wrote:
    I'm unable to post attachments, but I've uploded the file. [URL="[url=http://www.filefactory.com/file/b231g8d/n/DxDiag.txt]Download DxDiag.txt from FileFactory.com[/url]"][/url]Download DxDiag.txt from FileFactory.com

    The video card in this system does not meet the minimum system requirements for Star Trek Online. This would be why you are having issues running the game.

    Star Trek Online Minimum System Requirements
    -OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
    -CPU: Intel® Core™2 Duo 1.8 GHz, AMD Athlon™ X2 3800+
    -Memory: 1 GB Ram
    -Video: NVIDIA GeForce 7950/ ATI Radeon X1800/ Intel HD Graphics
    -Sound: DirectX® 9.0c Compatible Soundcard
    -DirectX® 9.0c or Higher
    -Hard Drive: 10 GB Free Disk Space
    -Disc Drive: 6X DVD-ROM
    -Network: Broadband Internet Connection is Required

    Star Trek Online Recommended System Requirements:
    -OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
    -CPU: Intel® E8400 Core™2 Duo or AMD Athlon™ X2 5600+
    -Memory: 2 GB Ram+
    -Video: NVIDIA GeForce 8800/ ATI Radeon HD 3850+
    -Sound: DirectX® 9.0c Compatible Soundcard
    -DirectX® 9.0c or Higher
    -Hard Drive: 10 GB Free Disk Space
    -Disc Drive: 6X DVD-ROM
    -Network: Broadband Internet Connection is Required
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Well, there we go. Odd that I had no issues until today though.

    Appreciate your time - thanks.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Arkaia wrote:
    Well, there we go. Odd that I had no issues until today though.

    Appreciate your time - thanks.

    Under the minimum system requirements does not mean you cannot play, just that we cannot guarantee your stability.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    you are not alone in this issue i have dual gforce gts 240's and until today no issues but during the minefield mission twice in a row it has shut down
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    gtftintin wrote: »
    you are not alone in this issue i have dual gforce gts 240's and until today no issues but during the minefield mission twice in a row it has shut down

    I think you have the wrong thread!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    well the last few time i have been ingame it has crashed me to a blank screen sounds similar to this guys issue but i know my computer is over the minimum specs to run this game and i have had 0 issues until today.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    gtftintin wrote: »
    well the last few time i have been ingame it has crashed me to a blank screen sounds similar to this guys issue but i know my computer is over the minimum specs to run this game and i have had 0 issues until today.

    Post your dxdiag so we can take a look.

    To create a DXDiag report, follow these steps:

    1. Click "Start" menu, then click "Run"
    2. In the "Open" box, type: DXDiag (hit enter)
    3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
    4. Click "Save All Information" to create a DXDiag report.
    5. Choose a name and location for the dump file (recommend desktop) and click "Save".

    Zip this file and attach it to a post in this thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Problem is you can't really know if its overheating or not for certain.
    The only thing that is measured these days temp wise is the GPU, but the memory chips or even "a memory chip" could be overheating and you would have no indication other than stability issues and visual anomalies.

    STO tends to tax the graphics card more overall than other games do and if the card is below specs its just going to have to work even harder.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    ok help a noob i have it zipped how to i put it in here
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    gtftintin wrote: »

    Files can be attached by going to attachment management at the under the message screen when making a post. I would prefer pasting the whole dxdiag over using a 3rd party hosting site.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    unfortunately it says i can not post attachments
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    gtftintin wrote: »
    unfortunately it says i can not post attachments

    I wouldn't worry about it; it says that for me as well, lol. I've checked some of the other sub-forums, and some of them allow attachments, while others do not.

    So, if/until they turn attachments on in this forum, I'd say our only choices are to use a third-party site, or copy/paste it into a post (or, at least, the bits they ask for, anyhow).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    gtftintin wrote: »
    unfortunately it says i can not post attachments

    I will look into that, but as for your drivers try updating them they are a few versions old. STO is very temperamental with drivers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Alexraptor wrote: »
    Problem is you can't really know if its overheating or not for certain.
    The only thing that is measured these days temp wise is the GPU, but the memory chips or even "a memory chip" could be overheating and you would have no indication other than stability issues and visual anomalies.

    STO tends to tax the graphics card more overall than other games do and if the card is below specs its just going to have to work even harder.

    One way to test if it is heat related or not is to open the case and put a table-top fan blowing into it. I did that when I was having issues with my system slowing down intermittently and found out that it was heat related. I added 3 fans to my system and the problem went away.
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