Over the last few days I have recruited 4 players into STO. 2 Family members and 2 friends have upgraded the invite key I sent to them and purchased at least one month of STO. When they all signed up, I received a confirmation of their friendship on my master account. I got a 5th person to sign up as well. Same deal, send the key, they type it in, they purchase a CDkey, add it to their account, but I get no friendship request from the 5th person!!!!!
I walked him through the steps to sign up and it still shows my CDkey at not being redeemed. I am very upset by this as it will not give me the Galaxy-X class starship or my Cryptic points.
I have tried to open up a ticket through the help desk system on the website, but it seems I can only open up one in game. The last time I put in a trouble ticket, it was only answered by the automated system and no human ever got back to me.
Is there a cryptic person that I could actually message or speak too about this issue?
Over the last few days I have recruited 4 players into STO. 2 Family members and 2 friends have upgraded the invite key I sent to them and purchased at least one month of STO. When they all signed up, I received a confirmation of their friendship on my master account. I got a 5th person to sign up as well. Same deal, send the key, they type it in, they purchase a CDkey, add it to their account, but I get no friendship request from the 5th person!!!!!
I walked him through the steps to sign up and it still shows my CDkey at not being redeemed. I am very upset by this as it will not give me the Galaxy-X class starship or my Cryptic points.
I have tried to open up a ticket through the help desk system on the website, but it seems I can only open up one in game. The last time I put in a trouble ticket, it was only answered by the automated system and no human ever got back to me.
Is there a cryptic person that I could actually message or speak too about this issue?
Thx,
Anthony
This is a known issue and is being addressed soon.
Do you mean its a bug once you get to the 5th person (Which I have read all over the forums) or it is a bug that affects that I have 4 people signed up but the 5th person will not register at all?
Do you mean its a bug once you get to the 5th person (Which I have read all over the forums) or it is a bug that affects that I have 4 people signed up but the 5th person will not register at all?
Thx
There is just an issue all together with the referral system at the moment. Also submit a billing ticket so we can track your issue if it doesn't get fixed when the dev team addresses this (just in case).
There is just an issue all together with the referral system at the moment. Also submit a billing ticket so we can track your issue if it doesn't get fixed when the dev team addresses this (just in case).
Update: Our script for granting the gift of $50 worth of CP to eligible players has been completed. Note - we granted this bonus to all players who had earned the Galaxy-X by becoming a Master Recruiter before 6-24-10, not only players who purchased 5 copies themselves. All players who were eligible should see this bonus reflected in their current CP balance.
They seemed to get this SCRIPT in place instantaneously. Script is not code? Since they made the deadline YESTERDAY when they posted it, shouldn't they have first made sure that all of us who are waiting for our title received it legitimately before creating a deadline?
ive another issue,... the support guy said that my friend only used my key for the demo and then create another account where he add the retailkey... but my friend said that isnt true... and the most curious thing: in my referral list I see him accepted (not billed) but when i click on him he has a ra5 char... hopefully that will be fixed too...
Comments
This is a known issue and is being addressed soon.
Thx
There is just an issue all together with the referral system at the moment. Also submit a billing ticket so we can track your issue if it doesn't get fixed when the dev team addresses this (just in case).
I def will, thx for the heads up!!!!
The fix is code. The distribution of compensation is not. I know it was done a little backwards but the fix is on its way.
They seemed to get this SCRIPT in place instantaneously. Script is not code? Since they made the deadline YESTERDAY when they posted it, shouldn't they have first made sure that all of us who are waiting for our title received it legitimately before creating a deadline?