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Still waiting for ticket response

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Submitted a ticket over a day ago and still waiting for reply :(

#894309

Meanwhile the the 30 day subscription rolls by......
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Tech support is not in over the weekends, so your best bet is to ask on here and hope someone can help (they usually can). That error code is unfortunately rather generic. Could you try getting the launcher to the point where it is crashed, and then run CrypticError.exe manually and select Star Trek Online.exe? This should send a memory dump and give you an error number for it (a real one) which I can look up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Thank you :))

    Below is what i posted on the ticket,


    Game already running ok on my main Base unit but can never get on it due to kids and wife so also trying to run game on my lap top - gamefiles load and game installs ok on lap top but when try to run the game it states cannot update launcher and creates error ticket id 268.

    Is it a system issue with my laptop or is it a file issue? Please help.

    Many Thanks,

    Andy

    System Information
    Time of this report: 6/19/2010, 11:41:28
    Machine name: MUMMY-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
    Language: English (Regional Setting: English)
    System Manufacturer: Sony Corporation
    System Model: VGN-FW11E
    BIOS: BIOS Date: 02/27/08 18:05:52 Ver: 08.00.10
    Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz
    Memory: 3070MB RAM
    Page File: 1400MB used, 4945MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    need more from the dxdaig zip up the save information and post or at least include the information through the audio section.
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