Tech support is not in over the weekends, so your best bet is to ask on here and hope someone can help (they usually can). That error code is unfortunately rather generic. Could you try getting the launcher to the point where it is crashed, and then run CrypticError.exe manually and select Star Trek Online.exe? This should send a memory dump and give you an error number for it (a real one) which I can look up.
Game already running ok on my main Base unit but can never get on it due to kids and wife so also trying to run game on my lap top - gamefiles load and game installs ok on lap top but when try to run the game it states cannot update launcher and creates error ticket id 268.
Is it a system issue with my laptop or is it a file issue? Please help.
Many Thanks,
Andy
System Information
Time of this report: 6/19/2010, 11:41:28
Machine name: MUMMY-PC
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VGN-FW11E
BIOS: BIOS Date: 02/27/08 18:05:52 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz
Memory: 3070MB RAM
Page File: 1400MB used, 4945MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
Comments
Below is what i posted on the ticket,
Game already running ok on my main Base unit but can never get on it due to kids and wife so also trying to run game on my lap top - gamefiles load and game installs ok on lap top but when try to run the game it states cannot update launcher and creates error ticket id 268.
Is it a system issue with my laptop or is it a file issue? Please help.
Many Thanks,
Andy
System Information
Time of this report: 6/19/2010, 11:41:28
Machine name: MUMMY-PC
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VGN-FW11E
BIOS: BIOS Date: 02/27/08 18:05:52 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz
Memory: 3070MB RAM
Page File: 1400MB used, 4945MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode