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Product key already active

SystemSystem Member, NoReporting Posts: 178,019 Arc User
My old computer with STO crashed (beyond repair). I just bought a new computer, and tried loading STO. When I enter my product key, I get a message "This product key is already active, it cannot be used again." What do I need to do to start playing on my new computer. My account is active, and my payments are current. Thank you.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    you do not need to enter your retail key again. It is saved on the account. When installing just close the window when it asks to enter the key and the game will continue to install
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