My old computer with STO crashed (beyond repair). I just bought a new computer, and tried loading STO. When I enter my product key, I get a message "This product key is already active, it cannot be used again." What do I need to do to start playing on my new computer. My account is active, and my payments are current. Thank you.
you do not need to enter your retail key again. It is saved on the account. When installing just close the window when it asks to enter the key and the game will continue to install
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