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Unable to Authenticate

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi there,

Got the 10 day trial version. Whenever I click login I get the "unable to authenticate" message. Have tried logging in for a few days and getting same message...hopefully I might get to trial this game before trial ends... any ideas? thanks!:confused:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Any ideas Dev?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    standard net checks
    1. if using win7 or vista set the launcher and game client exe to run as admin
    2. check your firewall and antivurs is not blocking the game. (the launcehr and gamecleint is set as exception to allow access)
    3. Make sure your router is allowing the ports 7000-7500
    4. make sure IE browser isnot ser to work offline or to use a proxy.
    5. do a tracert patchserver.crypticstudios.com and a nettest and post the results
    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
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