I lost connectivity to the game and now the launcher doesn't want to seem to communicate with STO. Anyone got any ideas on how to force the launcher to communicate?
1. Check your membership is active (judging by post i would say yes)
2. Check your firewall i have had issues with windows 7 64bit firewall blocking it and AVG is not keen on it either
3. if you have a disk reinstall the game and see if that resolves issue
hope this helps
ps if your ping rate is to high that can cause issues as your browser times out, check your speed at www.speedtest.net should be no higher than 50 worsed case if it is contact your internet service provider
I lost connectivity to the game and now the launcher doesn't want to seem to communicate with STO. Anyone got any ideas on how to force the launcher to communicate?
Unable to Authenticate is finally started showing up. I was not getting anything once I put my user name and password in. The launcher was just sitting there like it was thinking.
Unable to Authenticate is finally started showing up. I was not getting anything once I put my user name and password in. The launcher was just sitting there like it was thinking.
Humm might be a network issue lets get some information on your connection to the servers.
Run a trace route:
* Click on Start
* Click on Run, or if using Windows Vista just skip to the next step
* Type cmd into the dialog box and press Enter.
* In the window that opens type "tracert patchserver.crypticstudios.com"
* Check the speed listed on the return
If you see any hops over 180ms, this could be the cause of the rubber banding.
How to acquire, run and read the Nettest tool:
Go to http://files.champions-online.com/nettest.exe
Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)
The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:
Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
1. Check your membership is active (judging by post i would say yes)
2. Check your firewall i have had issues with windows 7 64bit firewall blocking it and AVG is not keen on it either
3. if you have a disk reinstall the game and see if that resolves issue
hope this helps
ps if your ping rate is to high that can cause issues as your browser times out, check your speed at www.speedtest.net should be no higher than 50 worsed case if it is contact your internet service provider
Just so you both know any internet speed tests are not going to really help in the diagnosis of a network problem. Especially if the server the connection is being tested against is no where near the cryptic servers.
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms * 7 ms 68.
3 10 ms 8 ms 7 ms 68.152.202.81
4 14 ms 15 ms 14 ms 12.81.52.24
5 15 ms 15 ms 14 ms 12.81.32.84
6 13 ms 76 ms 62 ms 12.81.32.99
7 13 ms 13 ms 13 ms 74.175.192.138
8 22 ms 22 ms 21 ms cr1.nsvtn.ip.att.net [12.122.148.14]
9 22 ms 21 ms 22 ms cr2.attga.ip.att.net [12.122.28.105]
10 27 ms 21 ms 20 ms attga01jt.ip.att.net [12.122.80.221]
11 22 ms 21 ms 21 ms 192.205.36.86
12 39 ms 39 ms 38 ms vb2002.rar3.washington-dc.us.xo.net [207.88.13.1
62]
13 44 ms 45 ms 46 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
14 44 ms 45 ms 45 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
15 53 ms 56 ms 51 ms 216.55.4.18
16 45 ms 44 ms 44 ms patchserver.crypticstudios.com [208.95.184.25]
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms * 7 ms 68.
3 10 ms 8 ms 7 ms 68.152.202.81
4 14 ms 15 ms 14 ms 12.81.52.24
5 15 ms 15 ms 14 ms 12.81.32.84
6 13 ms 76 ms 62 ms 12.81.32.99
7 13 ms 13 ms 13 ms 74.175.192.138
8 22 ms 22 ms 21 ms cr1.nsvtn.ip.att.net [12.122.148.14]
9 22 ms 21 ms 22 ms cr2.attga.ip.att.net [12.122.28.105]
10 27 ms 21 ms 20 ms attga01jt.ip.att.net [12.122.80.221]
11 22 ms 21 ms 21 ms 192.205.36.86
12 39 ms 39 ms 38 ms vb2002.rar3.washington-dc.us.xo.net [207.88.13.1
62]
13 44 ms 45 ms 46 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
14 44 ms 45 ms 45 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
15 53 ms 56 ms 51 ms 216.55.4.18
16 45 ms 44 ms 44 ms patchserver.crypticstudios.com [208.95.184.25]
Ok so there is not anything majorly wrong here. Check your IE and make sure its completely up to date, as the launcher depends on some of its components. Also make sure that your security protocols are allowing traffic for Star Trek Online.
Comments
2. Check your firewall i have had issues with windows 7 64bit firewall blocking it and AVG is not keen on it either
3. if you have a disk reinstall the game and see if that resolves issue
hope this helps
ps if your ping rate is to high that can cause issues as your browser times out, check your speed at www.speedtest.net should be no higher than 50 worsed case if it is contact your internet service provider
What exactly are you seeing?
Humm might be a network issue lets get some information on your connection to the servers.
Run a trace route:
* Click on Start
* Click on Run, or if using Windows Vista just skip to the next step
* Type cmd into the dialog box and press Enter.
* In the window that opens type "tracert patchserver.crypticstudios.com"
* Check the speed listed on the return
If you see any hops over 180ms, this could be the cause of the rubber banding.
How to acquire, run and read the Nettest tool:
Go to http://files.champions-online.com/nettest.exe
Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)
The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:
Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
Copy and paste these results in this thread.
I TOTALLY AGREE.....
Just so you both know any internet speed tests are not going to really help in the diagnosis of a network problem. Especially if the server the connection is being tested against is no where near the cryptic servers.
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms * 7 ms 68.
3 10 ms 8 ms 7 ms 68.152.202.81
4 14 ms 15 ms 14 ms 12.81.52.24
5 15 ms 15 ms 14 ms 12.81.32.84
6 13 ms 76 ms 62 ms 12.81.32.99
7 13 ms 13 ms 13 ms 74.175.192.138
8 22 ms 22 ms 21 ms cr1.nsvtn.ip.att.net [12.122.148.14]
9 22 ms 21 ms 22 ms cr2.attga.ip.att.net [12.122.28.105]
10 27 ms 21 ms 20 ms attga01jt.ip.att.net [12.122.80.221]
11 22 ms 21 ms 21 ms 192.205.36.86
12 39 ms 39 ms 38 ms vb2002.rar3.washington-dc.us.xo.net [207.88.13.1
62]
13 44 ms 45 ms 46 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
14 44 ms 45 ms 45 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
15 53 ms 56 ms 51 ms 216.55.4.18
16 45 ms 44 ms 44 ms patchserver.crypticstudios.com [208.95.184.25]
Trace complete.
contacting nettest server..
Local IP: 68.209.225.63
Ping: 44.8 msec
Port: 80: 220 KB/sec 9 KB/sec 235 KB/sec 500
Port: 80: 216 KB/sec 9 KB/sec 231 KB/sec 500
Port: 443: 212 KB/sec 8 KB/sec 225 KB/sec 500
Port: 443: 180 KB/sec 7 KB/sec 193 KB/sec 500
Port: 7255: 109 KB/sec 5 KB/sec 116 KB/sec 500
Port: 7255: 195 KB/sec 7 KB/sec 206 KB/sec 500
Port: 7003: 187 KB/sec 8 KB/sec 198 KB/sec 500
Port: 7003: 173 KB/sec 7 KB/sec 184 KB/sec 500
Port: 7202: 227 KB/sec 9 KB/sec 246 KB/sec 500
Port: 7202: 175 KB/sec 7 KB/sec 188 KB/sec 500
Port: 7499: 214 KB/sec 8 KB/sec 228 KB/sec 500
Port: 7499: 222 KB/sec 9 KB/sec 237 KB/sec 500
Port: 80: 203 KB/sec 8 KB/sec 217 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Ok so there is not anything majorly wrong here. Check your IE and make sure its completely up to date, as the launcher depends on some of its components. Also make sure that your security protocols are allowing traffic for Star Trek Online.
If it doesn't there are still a few options.
Glad you are good to go!