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Game key and login issues

SystemSystem Member, NoReporting Posts: 178,019 Arc User
:mad:Dear Star Trek Online, I downloaded the game after my friend who is a lifetime subscriber to the game invited me for a free trial period which I used. I then recently brought a 60 days gamer card for STO, which I redeemed on your website. However when I go to log into the game I am unable to do so as an error message comes up saying billing error. Could you please help me log into the game and begin playing STO. I look forward to hearing your response.:mad:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    You still need to purchase the actual game and enter the retail game key
    then you set up a subscription plan and the select the game time card as the payment method for the subscription.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    PegasusMD wrote:
    You still need to purchase the actual game and enter the retail game key
    then you set up a subscription plan and the select the game time card as the payment method for the subscription.

    PegasusMD is correct a retail copy of the game is required as well as a subscription.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    PegasusMD is correct a retail copy of the game is required as well as a subscription.

    What kind of carp is this?

    I just shelled out my money and I can't play? So now I need to go back to the store and buy a freaking time card???????
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    CaptSnoopy wrote: »
    My username is captsnoopy.

    Captsnoopy for security reasons I would not post your username on the forums. I would edit that bit of information out of your post and being your user name and your forum names are the same I would contact CS and have the user name changed.

    I hope you have a very secure password until this is corrected.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    DoctorX wrote: »
    What kind of carp is this?

    I just shelled out my money and I can't play? So now I need to go back to the store and buy a freaking time card???????

    If you purchased the game, you have a free 30 day trial period but you have to enter subscription detail before you play. This is common practice with all MMOs so Crytpic isn’t trying to TRIBBLE you.

    If you have a credit card you can enter the information, you will not be billed until the end of the 30 days. You can cancel before the end of the 30 days and not be charged but if you do not cancel then your credit card will be charged.

    If you don’t have a credit card, you can use paypal.
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