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Recovering a Password - Impossible?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Could you please tell me why when you click on the recover password link on the support page, it sends you back to the main page???????? It would be nice to be able to contact customer support in other ways than opening a ticket or posting on the forums. Your idea of customer service is poor to say the least.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ackek wrote:
    Could you please tell me why when you click on the recover password link on the support page, it sends you back to the main page???????? It would be nice to be able to contact customer support in other ways than opening a ticket or posting on the forums. Your idea of customer service is poor to say the least.
    If by poor, you mean "the same as every other MMO I've seen on the market," then yes.

    However, when I click on the "Forgot Password" link at the top of the STO main page, I indeed get delivered to https://www.startrekonline.com/user/password (once I was logged out).

    Perhaps it's time to point a finger at your browser instead? Or perhaps it's because you're still logged into the forums, which will redirect you to the home page since you're still logged in? Try logging out first, and then recovering your password.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    You are a life saver. An no cryptic's customer support is not like others. There is no email option and they do not provide a phone number anywhere on their support page. The only way to contact them is via a ticket or an ingame ticket. That is not acceptable customer service.
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