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Trial, trying to play, why is it taking more than 24 hours to install this game?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So uh... It took me 24 hours to get to 61% on the installer @ like 54KBPS on internet that is capable of 500kbps... I downloaded another game (Fallen Earth) for their trial of like 5 gigs and it took less than 3 hours to download.

So I get to 61% and the download had just stopped downloading this morning when I woke up, internet still was working, computer had not gone to sleep or anything silly like that. I hit 'cancel' to try and restart the download thinking it might start back up at 61% and it starts at 0%.

So I go to the file folder thinking the setup file might be smart enough to simply download the missing files using the updater, and it fully installs with no problem?

I go to login and now Im hitting a 5gig patch? Seriously?

So the game is 8gig to download, then another 5g to patch?

Why on earth isnt the downloaded version updated?

Why does my trial account start BEFORE a 5g patch?

Ive been playing MMOs for more than 10 years, Im looking for a new one to play... and this game is already on thin ice with me and I havent even logged in yet.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    So uh... It took me 24 hours to get to 61% on the installer @ like 54KBPS on internet that is capable of 500kbps... I downloaded another game (Fallen Earth) for their trial of like 5 gigs and it took less than 3 hours to download.

    So I get to 61% and the download had just stopped downloading this morning when I woke up, internet still was working, computer had not gone to sleep or anything silly like that. I hit 'cancel' to try and restart the download thinking it might start back up at 61% and it starts at 0%.

    So I go to the file folder thinking the setup file might be smart enough to simply download the missing files using the updater, and it fully installs with no problem?

    I go to login and now Im hitting a 5gig patch? Seriously?

    So the game is 8gig to download, then another 5g to patch?

    Why on earth isnt the downloaded version updated?

    Why does my trial account start BEFORE a 5g patch?

    Ive been playing MMOs for more than 10 years, Im looking for a new one to play... and this game is already on thin ice with me and I havent even logged in yet.

    As for the installer and the patch I will look in to that.

    As for the downloading issues try a few things. First would be that the launcher is dependent on some key Internet explorer files so make sure IE is up to date. Next would be to make sure your security protocols have exceptions made for Star Trek's network traffic. If the network traffic is being blocked or filtered then that could cause some slow downs. You can also post the results of a trace route and a nettest to make sure that your network connections to our servers is healthy (the instructions for those tools are listed below).

    Run a trace route:

    * Click on Start
    * Click on Run, or if using Windows Vista just skip to the next step
    * Type cmd into the dialog box and press Enter.
    * In the window that opens type "tracert patchserver.crypticstudios.com"
    * Check the speed listed on the return

    If you see any hops over 180ms, this could be the cause of the rubber banding.

    How to acquire, run and read the Nettest tool:

    Go to http://files.champions-online.com/nettest.exe
    Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)

    The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:

    Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I X'd out my IP info...

    Run a trace route:

    C:\Users\Notebook>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 2 ms 1 ms xxxxxxxxxxxxxxxxxxxxxx
    2 * * * Request timed out.
    3 8 ms 8 ms 6 ms xxxxxxxxxxxxxxxxxxxxxxxx
    4 46 ms 46 ms 49 ms xxxxxxxxxxxxxxxxxxxxxxxxx
    5 49 ms 51 ms 45 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    6 49 ms 49 ms 48 ms xxxxxxxxxxxxxxxxxxxxxxxxxx
    7 47 ms 47 ms 48 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    8 48 ms 48 ms 47 ms te3-1.ccr01.sea02.atlas.cogentco.com [38.104.126
    .21]
    9 49 ms 49 ms 47 ms te3-4.ccr01.sea01.atlas.cogentco.com [154.54.1.1
    97]
    10 64 ms 61 ms 61 ms te7-4.ccr01.smf01.atlas.cogentco.com [154.54.40.
    105]
    11 81 ms 77 ms 81 ms te3-3.ccr01.slc01.atlas.cogentco.com [66.28.4.19
    3]
    12 87 ms 86 ms 88 ms te4-3.mpd01.den01.atlas.cogentco.com [154.54.0.4
    1]
    13 98 ms 101 ms 97 ms te0-4-0-2.mpd21.mci01.atlas.cogentco.com [154.54
    .24.82]
    14 113 ms 109 ms 111 ms te0-2-0-3.mpd21.ord01.atlas.cogentco.com [154.54
    .30.106]
    15 132 ms 137 ms 135 ms te4-1.mpd01.bos01.atlas.cogentco.com [154.54.24.
    53]
    16 132 ms 135 ms 131 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    17 157 ms 143 ms 141 ms 38.104.187.150
    18 137 ms 138 ms 137 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.
    How to acquire, run and read the Nettest tool:

    7202 got 1 result of 85 in the first column, but 7202 is listed twice in the list... everything else looks fine.

    Thank you for your reply, my main issue is there being a 5g patch after a fresh download of the game... why isnt the downloaded version the most recent? I can understand having a few 100 MB to 200 MB patches to apply, but another 5g might as well be another full install...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The number you see isn't the size of the download, it's the size of the game that needs to be patched. While it looks like it's downloading all that data it's merely processing/patching it. If you watch the progress bar it will frequently jump ahead by large amounts as the patches are written and it moves to the next batch.

    Yes it's a little confusing and probably shouldn't have been done this way, but this is the way it is at the moment.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I X'd out my IP info...



    C:\Users\Notebook>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 2 ms 1 ms xxxxxxxxxxxxxxxxxxxxxx
    2 * * * Request timed out.
    3 8 ms 8 ms 6 ms xxxxxxxxxxxxxxxxxxxxxxxx
    4 46 ms 46 ms 49 ms xxxxxxxxxxxxxxxxxxxxxxxxx
    5 49 ms 51 ms 45 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    6 49 ms 49 ms 48 ms xxxxxxxxxxxxxxxxxxxxxxxxxx
    7 47 ms 47 ms 48 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    8 48 ms 48 ms 47 ms te3-1.ccr01.sea02.atlas.cogentco.com [38.104.126
    .21]
    9 49 ms 49 ms 47 ms te3-4.ccr01.sea01.atlas.cogentco.com [154.54.1.1
    97]
    10 64 ms 61 ms 61 ms te7-4.ccr01.smf01.atlas.cogentco.com [154.54.40.
    105]
    11 81 ms 77 ms 81 ms te3-3.ccr01.slc01.atlas.cogentco.com [66.28.4.19
    3]
    12 87 ms 86 ms 88 ms te4-3.mpd01.den01.atlas.cogentco.com [154.54.0.4
    1]
    13 98 ms 101 ms 97 ms te0-4-0-2.mpd21.mci01.atlas.cogentco.com [154.54
    .24.82]
    14 113 ms 109 ms 111 ms te0-2-0-3.mpd21.ord01.atlas.cogentco.com [154.54
    .30.106]
    15 132 ms 137 ms 135 ms te4-1.mpd01.bos01.atlas.cogentco.com [154.54.24.
    53]
    16 132 ms 135 ms 131 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    17 157 ms 143 ms 141 ms 38.104.187.150
    18 137 ms 138 ms 137 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.



    7202 got 1 result of 85 in the first column, but 7202 is listed twice in the list... everything else looks fine.

    Thank you for your reply, my main issue is there being a 5g patch after a fresh download of the game... why isnt the downloaded version the most recent? I can understand having a few 100 MB to 200 MB patches to apply, but another 5g might as well be another full install...

    Can you please copy and paste in the full nettest results so we can take a look at them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Can you please copy and paste in the full nettest results so we can take a look at them.

    Sure, the nettest window acts a little different as far as copy/paste than the cmd window for some reason... took me a min to figure it out.

    Not sure if it makes a difference but I have the patcher running in the background while I did this:


    contacting nettest server..
    Local IP: XXXXXXXXXXXXX
    Ping: 136.9 msec
    Port: 80: 114 KB/sec 11 KB/sec 337 KB/sec 500
    Port: 80: 146 KB/sec 15 KB/sec 412 KB/sec 500
    Port: 443: 291 KB/sec 17 KB/sec 492 KB/sec 500
    Port: 443: 285 KB/sec 14 KB/sec 410 KB/sec 500
    Port: 7255: 89 KB/sec 14 KB/sec 432 KB/sec 500
    Port: 7255: 90 KB/sec 12 KB/sec 333 KB/sec 500
    Port: 7003: 287 KB/sec 19 KB/sec 516 KB/sec 500
    Port: 7003: 117 KB/sec 13 KB/sec 362 KB/sec 500
    Port: 7202: 293 KB/sec 20 KB/sec 593 KB/sec 500
    Port: 7202: 298 KB/sec 22 KB/sec 640 KB/sec 500
    Port: 7499: 230 KB/sec 15 KB/sec 419 KB/sec 500
    Port: 7499: 235 KB/sec 14 KB/sec 411 KB/sec 500
    Port: 80: 253 KB/sec 13 KB/sec 395 KB/sec 500
    Idle NIC bandwidth Send: 7 KB/sec Recv: 207 KB/sec
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Sure, the nettest window acts a little different as far as copy/paste than the cmd window for some reason... took me a min to figure it out.

    Not sure if it makes a difference but I have the patcher running in the background while I did this:


    contacting nettest server..
    Local IP: XXXXXXXXXXXXX
    Ping: 136.9 msec
    Port: 80: 114 KB/sec 11 KB/sec 337 KB/sec 500
    Port: 80: 146 KB/sec 15 KB/sec 412 KB/sec 500
    Port: 443: 291 KB/sec 17 KB/sec 492 KB/sec 500
    Port: 443: 285 KB/sec 14 KB/sec 410 KB/sec 500
    Port: 7255: 89 KB/sec 14 KB/sec 432 KB/sec 500
    Port: 7255: 90 KB/sec 12 KB/sec 333 KB/sec 500
    Port: 7003: 287 KB/sec 19 KB/sec 516 KB/sec 500
    Port: 7003: 117 KB/sec 13 KB/sec 362 KB/sec 500
    Port: 7202: 293 KB/sec 20 KB/sec 593 KB/sec 500
    Port: 7202: 298 KB/sec 22 KB/sec 640 KB/sec 500
    Port: 7499: 230 KB/sec 15 KB/sec 419 KB/sec 500
    Port: 7499: 235 KB/sec 14 KB/sec 411 KB/sec 500
    Port: 80: 253 KB/sec 13 KB/sec 395 KB/sec 500
    Idle NIC bandwidth Send: 7 KB/sec Recv: 207 KB/sec
    hit return to exit

    Ok a few questions for you. 1st what type of ISP do you have (DSL, Cable). 2nd Have you tired the patch via proxy option. It might work or it might not. 3rd Make sure you have exceptions made for your security protocols including your firewall.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ok a few questions for you. 1st what type of ISP do you have (DSL, Cable). 2nd Have you tired the patch via proxy option. It might work or it might not. 3rd Make sure you have exceptions made for your security protocols including your firewall.

    Cable Internet, but Im in Alaska, so things are kinda wonky up here with Monopolies and all sorts of crazyness with ISPs.

    No idea what patch via proxy is, but Im at 78.6% now so hopefully after that Ill be able to play and this will be a moot point.

    Whe never McAfee total Protection pops up and says do you want to give this program access, I hit 'allow always' and give full permissions, do I need to do something beyond that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    If you click Options in the launcher you should see a drop down box labeled Proxy. As for the firewall, that should be all you need to do.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Well, I managed to DL and patch this, took like a day and a half, but it worked. however, when I try to "engage" to launch my free trial, it just goes to the cryptic/Atari screen, says LOADING, but never actually loads...then my system crashes. First time it happened, I realized my Graphics Card needed a driver update. So i took care of that, but still, I can't get the game to load..not even to create a character.

    What are the system requirements? Can someone please refer me to the system reqs, and/or explain why the game won't load, or tell me how to fix this issue?

    to reiterate, It is fully downloaded, patched and my drivers are updated, yet after I click ENGAGE, it just keeps saying LOADING but never actually loads.

    Help! I am a sci-fi fan, a huge star wars and star-trek fan, and an MMORPG veteran. If I can't resolve this problem soon, I may just try SWG-KOTOR
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Well, I managed to DL and patch this, took like a day and a half, but it worked. however, when I try to "engage" to launch my free trial, it just goes to the cryptic/Atari screen, says LOADING, but never actually loads...then my system crashes. First time it happened, I realized my Graphics Card needed a driver update. So i took care of that, but still, I can't get the game to load..not even to create a character.

    What are the system requirements? Can someone please refer me to the system reqs, and/or explain why the game won't load, or tell me how to fix this issue?

    to reiterate, It is fully downloaded, patched and my drivers are updated, yet after I click ENGAGE, it just keeps saying LOADING but never actually loads.

    Help! I am a sci-fi fan, a huge star wars and star-trek fan, and an MMORPG veteran. If I can't resolve this problem soon, I may just try SWG-KOTOR

    Star Trek Online Minimum System Requirements
    -OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
    -CPU: Intel® Core™2 Duo 1.8 GHz, AMD Athlon™ X2 3800+
    -Memory: 1 GB Ram
    -Video: NVIDIA GeForce 7950/ ATI Radeon X1800/ Intel HD Graphics
    -Sound: DirectX® 9.0c Compatible Soundcard
    -DirectX® 9.0c or Higher
    -Hard Drive: 10 GB Free Disk Space
    -Disc Drive: 6X DVD-ROM
    -Network: Broadband Internet Connection is Required

    Star Trek Online Recommended System Requirements:
    -OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
    -CPU: Intel® E8400 Core™2 Duo or AMD Athlon™ X2 5600+
    -Memory: 2 GB Ram+
    -Video: NVIDIA GeForce 8800/ ATI Radeon HD 3850+
    -Sound: DirectX® 9.0c Compatible Soundcard
    -DirectX® 9.0c or Higher
    -Hard Drive: 10 GB Free Disk Space
    -Disc Drive: 6X DVD-ROM
    -Network: Broadband Internet Connection is Required

    Attach your dixdiag to a post and we can take a look there.

    How to create a dxdiag report:

    1. From the Windows key click *Start* menu, then click *Run*.
    2. In the *Open* box, type: dxdiag (hit enter)
    3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
    4. Click on the Sound 1 tab.
    5. Look at the first line under the “Device” section.

    Zip the file and attach it to a post in this thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Not sure why the other guy decided to post in my support thread, but whatever :)

    Well, the game crashed as soon as I hit engage... screen went black and an error window popped up saying 'verifying files might help' so now Im doing another 20 to 30 min of file verifying on a fresh install.

    Hopefully after the files are verified I can actually play! :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ok, verified all files and it still crashes when hit engage.

    "Fatal Error: Decompressing Data."

    "Tech Stuff: ./piggs/data.hogg: Shaders/D3d/error.Phl"

    My "Event Ticket" is 9340142

    Waiting on response till I do anything else... how long is the free trial, cause all this has already eaten a day of it... lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Ok, verified all files and it still crashes when hit engage.

    "Fatal Error: Decompressing Data."

    "Tech Stuff: ./piggs/data.hogg: Shaders/D3d/error.Phl"

    My "Event Ticket" is 9340142

    Waiting on response till I do anything else... how long is the free trial, cause all this has already eaten a day of it... lol

    That crash indicated possibly a memory issue. Try running a memtest to check the health of your ram. Memtest is a windows utility that check your ram for failures. With windows Vista and 7 its called memory diagnostic tool.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    That crash indicated possibly a memory issue. Try running a memtest to check the health of your ram. Memtest is a windows utility that check your ram for failures. With windows Vista and 7 its called memory diagnostic tool.

    Ran the Memory Diagnostics Tool, it didnt report any errors with my memory.

    Launcher is 'verifying' again...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    You should also try loading in safe mode.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    That crash indicated possibly a memory issue. Try running a memtest to check the health of your ram. Memtest is a windows utility that check your ram for failures. With windows Vista and 7 its called memory diagnostic tool.

    Still not working, Ill try the memory tool again to see if I get different results.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    That crash indicated possibly a memory issue. Try running a memtest to check the health of your ram. Memtest is a windows utility that check your ram for failures. With windows Vista and 7 its called memory diagnostic tool.

    Ran the test a second time to be sure, here are the results:

    Description
    The results of running the Windows Memory Diagnostics Tool were submitted to Microsoft for analysis and product improvement

    Problem signature
    Problem Event Name: MemDiagV1
    Range of memory size: 3072
    Launch type: Manual
    Schedule type: Immediate
    Completion type: Pass
    Test type: Standard
    Failed tests: 0
    Range of number of bad pages: 0
    Test duration in seconds: 1230
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033


    Could this have anything to do with running the setup utility at 61% (detailed in my original post) or would the patcher and file verifier have fixed that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    That crash indicated possibly a memory issue. Try running a memtest to check the health of your ram. Memtest is a windows utility that check your ram for failures. With windows Vista and 7 its called memory diagnostic tool.

    Since I know its coming here is my DxDiag :)

    http://pastebin.com/ExjeDAmn
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Since I know its coming here is my DxDiag :)

    http://pastebin.com/ExjeDAmn

    Well there is one thing. Your video card driver is pretty old, now I am not saying that this is the root of the issue but it would only help to update this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    well you do need to update your graphic driver . it is server version old.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I hate to tell you this, but the 8600M is BELOW the minimum specs required for STO (and a laptop mobile GPU - denoted by an 'M' - is even less powerful than a standard 8600); and that unfortunately may also be an issue here.

    I've linked to a post that explains the Nvidia card number system for pre Gxx200 series cards (it's easier then retyping the info here).

    The short version: a GT7950 Nvidia card has a more powerful GPU then the 8600M (it's possibly closer to a 7900M, which again would be just below minimum spec.) Now, this doesn't mean the game won't run, but if it does, you can probably only do it in STO 'safe mode'.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Armsman wrote: »
    I hate to tell you this, but the 8600M is BELOW the minimum specs required for STO (and a laptop mobile GPU - denoted by an 'M' - is even less powerful than a standard 8600); and that unfortunately may also be an issue here.

    I've linked to a post that explains the Nvidia card number system for pre Gxx200 series cards (it's easier then retyping the info here).

    The short version: a GT7950 Nvidia card has a more powerful GPU then the 8600M (it's possibly closer to a 7900M, which again would be just below minimum spec.) Now, this doesn't mean the game won't run, but if it does, you can probably only do it in STO 'safe mode'.

    Akk I didn't notice that it was a mobile chipset than you Armsman!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Updated drivers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Drivers are updated, no change in status of this problem.

    Im willing to upgrade my video card, but not until I actually get to see character creation at least... not going to spend money on a game I can't get loaded.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Drivers are updated, no change in status of this problem.

    Im willing to upgrade my video card, but not until I actually get to see character creation at least... not going to spend money on a game I can't get loaded.

    8600m is a little under spec but it shouldn't keep you from logging in. Try selecting safe mode in the launcher options.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    8600m is a little under spec but it shouldn't keep you from logging in. Try selecting safe mode in the launcher options.

    Yep, that is my opinion as well.

    Still the same thing in safe mode, goes to black like the game is about to load then stops with the error box.

    Error Report code: 9340142 same as before.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I only have 10.5G free on my HDD, could that be the problem?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Yep, that is my opinion as well.

    Still the same thing in safe mode, goes to black like the game is about to load then stops with the error box.

    Error Report code: 9340142 same as before.

    Yeah still sounds like it might be bad ram. PegasusMD any ideas on high level memory diagnostics?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    If it helps, I can run WoW, Fallen Earth, Magic Online, EVE Online and D&D Online on this PC with no problems.

    different games different issues I know, but just providing as much info as I can.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    A lot use memtest86 but there are serveral different ones out there that you can use.Like Passmark, some are suites that will benchcheck/ burnin different hardware of the pc. The main thing is you want one that will lwet you run a stress type test over a period of time.

    Also anything in the the error and crash logs. also put -console in the advance command section of the launcher option to see if you can catch what the game was trying to do when it crashes (depend on timing you may or may not see anything but every little bit may help)
    One of the other thing you want to check is your power supply. a weak or failing PSU can cause all other problem that look like something else (weak low vaotage to memory, cpu hard drives etc)

    You may also have a corrupt .net library and may need unistall .net and reinstall from micorsoft.
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