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Squirrels are in engines Captain!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
It was suggested I repost here so...

I have heard there are troubles in billing but this is absolutely nuts.

1. My account is turned off on Sunday 6-13 for lack of payment (I have the Paypal bill in my hand saying I paid on 6/4).
2. After 5 troubles turned in, and no reply, the account suddenly works last night.
3. At about 9pm last night I get an email from Cryptic saying that they are refunding my money and turning off my account. Still no reply to any of my trouble tickets.

Why I am getting no reply to my tickets is simply nuts. How I am being treated with the non requested account turn off is nuts. Is the game now being run by Squirrels?

Look, someone, anyone in authority, please help! I paid my bill, I do not want the game turned off, and I would like to return to normal.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    It was suggested I repost here so...

    I have heard there are troubles in billing but this is absolutely nuts.

    1. My account is turned off on Sunday 6-13 for lack of payment (I have the Paypal bill in my hand saying I paid on 6/4).
    2. After 5 troubles turned in, and no reply, the account suddenly works last night.
    3. At about 9pm last night I get an email from Cryptic saying that they are refunding my money and turning off my account. Still no reply to any of my trouble tickets.

    Why I am getting no reply to my tickets is simply nuts. How I am being treated with the non requested account turn off is nuts. Is the game now being run by Squirrels?

    Look, someone, anyone in authority, please help! I paid my bill, I do not want the game turned off, and I would like to return to normal.

    I will look into whats going on.

    Edit: Billing addressed your ticket and your subscription is active. So you should be good to go. Also if there are account issues that are affecting multiple users, a backlog of tickets may happen. This can cause a delay of responses so I can understand the frustration, but your ticket will get answered and fixed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Thank you very much! - Ty:D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Thank you very much! - Ty:D

    No prob glad your able to play now!
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