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Can't purchase Cryptic Points - have had a ticket unanswered for 8 hours now

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I submitted a ticket at 8 am this morning and it's now 4 pm, so I thought I'd try this route.

I have a $25 Visa Gift Card, and am trying to buy 2000 Cryptic Points for $25. I entered my credit card and personal information (which matches the info I registered with the card company), but it has declined the card. Now the card shows $24 available with a $1.00 pending charge.

Is there a way I can phone in my card information or submit it directly in some other way?

Ticket # is 890212

Thanks!

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Grimm11 wrote:
    I submitted a ticket at 8 am this morning and it's now 4 pm, so I thought I'd try this route.

    I have a $25 Visa Gift Card, and am trying to buy 2000 Cryptic Points for $25. I entered my credit card and personal information (which matches the info I registered with the card company), but it has declined the card. Now the card shows $24 available with a $1.00 pending charge.

    Is there a way I can phone in my card information or submit it directly in some other way?

    Ticket # is 890212

    Thanks!

    So what happens when you make a purchase with most online stores is that they run a $1 charge to verify that the card is valid and can process the transaction. The card is refunded the $1 but since you only have $25 on the card when it attempts to processes the transaction the card only has $24 on it, so its declined.

    As for your ticket we have a window of 24 hours for the turn around time, so your ticket will be answered.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Thank you kindly. The $1 pending charge has been removed and it's back up to $25.00 available.

    I'll watch for the response on the ticket.

    Thanks again!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Grimm11 wrote:
    Thank you kindly. The $1 pending charge has been removed and it's back up to $25.00 available.

    I'll watch for the response on the ticket.

    Thanks again!

    No worries
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