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Billing error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So I go to log on today and cant. It says account billing error contact billing support. So I go check and it says suspended. Honestly have no clue why. Check all information including email address and it is all correct. No mail explaining. Have 2 real life friends who I play the game with 1 is in the same boat as me the other can log in. Only difference between the 2 of us who cant play and says banned is that we purchased cryptic points and and at one point or another deleted a toon. Is anyIone else having this problem? Is it policy to ban and give no explaination? Made a ticket and havent gotten a response called and got a automated message which asks you to leave a message and I did again no response. I like this game and was looking forward to playing tommorrow on my day off.

characters are

Suval Fed Tac officer
Zozy Fed Eng officer
Nalok Fed Sci officer
Siryus Kdf Tac officer

p.s. Couldnt post on forums for a few hours as well which I usually dont and and very respectful when I do
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    If it says "Banned" that's a separate issue. "Suspended" is the word I'm seeing in most of these cases.

    In any case, I've seen your post in the sticky thread. Thanks!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Terramak wrote:
    If it says "Banned" that's a separate issue. "Suspended" is the word I'm seeing in most of these cases.

    In any case, I've seen your post in the sticky thread. Thanks!

    oops Meant Suspended
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am having the same problem. I am currently stuck on the cryptic launcher autoudate in just keeps trying to connect over and over. I also purchased cryptic points a couple weeks ago but only have 2 characters and havent deleted any. Hope this gets fixed very soon or my account will be closed to.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Khan-Noonien-Singh, it looks like your account is already active. I think this might be a separate connection issue.
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