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Unable To Create Ticket To Billing

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello:

I am trying to create a ticket to billing, as I was told to contact them. I want to make my payment to the game, but am unable to do so, because I am unable to submit a ticket at all. What do I do to either simply make the payment, or submit the ticket to billing to make the payment?

Thank you,

Serenity
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Serenesoul wrote: »
    Hello:

    I am trying to create a ticket to billing, as I was told to contact them. I want to make my payment to the game, but am unable to do so, because I am unable to submit a ticket at all. What do I do to either simply make the payment, or submit the ticket to billing to make the payment?

    Thank you,

    Serenity

    Do you have another account? This account has no products or subscriptions on it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    No, I downloaded the demo from Atari, and now have the time off work to access it. When I logged on, there was a notification to contact billing. I added a credit card to the account, but am not sure what to do next to purchase.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Do I need to download from somewhere else to truly get the program?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Serenesoul wrote: »
    No, I downloaded the demo from Atari, and now have the time off work to access it. When I logged on, there was a notification to contact billing. I added a credit card to the account, but am not sure what to do next to purchase.

    I dont see any of that on this account. Try adding the demo product.

    http://startrekonline.com/user/free_demo_start/Cryptic
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I already have the demo installed but I will uninstall and reinstall and see if that fixes the issue. When I went to the link you posted, the page just thanked me for creating a demo account and directed me to either the online manual or support. Is uninstalling and reinstalling the best course of action in this case?

    Thank you so much for all your help and the promptness of your replies :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    He/she was not referring to d/l and reinstalling the game. You need to activate your account as a demo account. that what the link he/she posted is for. It adds the product demo to your account so you can play the demo.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Serenesoul wrote: »
    I already have the demo installed but I will uninstall and reinstall and see if that fixes the issue. When I went to the link you posted, the page just thanked me for creating a demo account and directed me to either the online manual or support. Is uninstalling and reinstalling the best course of action in this case?

    Thank you so much for all your help and the promptness of your replies :)

    You have the demo product now give it a try before you uninstall.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    When I open it, it tells me there is an account problem and to contact billing. Is there some way I can make payment and get the product key?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Thank you so much, PegasusMD and Implausible. The demo has now been added to the account and I am ready to try the demo!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Serenesoul wrote: »
    Thank you so much, PegasusMD and Implausible. The demo has now been added to the account and I am ready to try the demo!

    Glad to help, and go have fun!
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