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Game will not load

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Just wondering if someone can help me. I loaded the disk set up an account and the patch for 1.2 loaded. I clicked engage but the game never loads. I went through one of the posts troubleshooting guides to no avail.

Thanks for your help :)





Prefentry SystemSpecs.Aticrossfiregpucount 0

Prefentry SystemSpecs.Audiodrivername

Prefentry SystemSpecs.Audiodriveroutput

Prefentry SystemSpecs.Audiodriverversion

Prefentry SystemSpecs.Audiox64checkskipped 0

Prefentry SystemSpecs.Computername OWNER-PC

Prefentry SystemSpecs.Cpucachesize 0

Prefentry SystemSpecs.Cpuidentifier "AMD64 Family 16 Model 4 Stepping 2, AuthenticAMD"

Prefentry SystemSpecs.Cpuspeed 3e+009

Prefentry SystemSpecs.Diskfree 916211486720

Prefentry SystemSpecs.Disktotal 987482812416

Prefentry SystemSpecs.Hassse 1

Prefentry SystemSpecs.Hassse2 1

Prefentry SystemSpecs.Isrunningnortonav 0

Prefentry SystemSpecs.Isusingd3ddebug 0

Prefentry SystemSpecs.Isvista 1

Prefentry SystemSpecs.Iswine 0

Prefentry SystemSpecs.Isx64 1

Prefentry SystemSpecs.Material_Hardware_Supported_Features

Prefentry SystemSpecs.Material_Supported_Features "SM20| SM20_PLUS| SM30| SM30_PLUS| SM30_HYPER"

Prefentry SystemSpecs.Nummonitors 1

Prefentry SystemSpecs.Numrealcpus 4

Prefentry SystemSpecs.Numvirtualcpus 4

Prefentry SystemSpecs.Nvidiasligpucount 0

Prefentry SystemSpecs.Osver0_Lowversion 1

Prefentry SystemSpecs.Osver1_Highversion 6

Prefentry SystemSpecs.Osver2_Build 7600

Prefentry SystemSpecs.Osver3_Servicepackmajor 0

Prefentry SystemSpecs.Osver4_Servicepackminor 0

Prefentry SystemSpecs.Osver5_Hostversion 6.1.7600.16385

Prefentry SystemSpecs.Physicalmemoryavailable 6725468160

Prefentry SystemSpecs.Physicalmemorymax 8581431296

Prefentry SystemSpecs.Ramspeedgbs 1.85642

Prefentry SystemSpecs.RenderingHacks REHA_NONE

Prefentry SystemSpecs.Svnbuildnumber 94454

Prefentry SystemSpecs.Trivia

Prefentry SystemSpecs.Videocarddeviceid 26873

Prefentry SystemSpecs.Videocardname "ATI Radeon HD 5400 Series"

Prefentry SystemSpecs.Videocardvendorid 4098

Prefentry SystemSpecs.Videodriverversion 8.14.10.753

Prefentry SystemSpecs.Videomemory 512

Prefentry SystemSpecs.Videoolddriver 0

Prefentry SystemSpecs.Virtualaddressspace 2147418134

Prefentry SystemSpecs.Wineversion
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Would you be able to post a DXDIAG for a better overview of your system?

    To create a DXDiag report, follow these steps:

    1. Click "Start" menu, then click "Run"
    2. In the "Open" box, type: DXDiag (hit enter)
    3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
    4. Click "Save All Information" to create a DXDiag report.
    5. Choose a name and location for the dump file (recommend desktop) and click "Save".

    Zip this file and attach it to a post in this thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    how do I attach the zipped file to the post?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    MAMELUKE66 wrote: »
    how do I attach the zipped file to the post?

    When you are creating a post there should be a button below the submit button to manage attachments.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    When you are creating a post there should be a button below the submit button to manage attachments.

    Posting Rules
    You may post new threads
    You may post replies
    You may not post attachments
    You may edit your posts


    No Button exists for me? The above rules for posting must apply to me. Please note I pasted my posting rules from the sight above. It states that "I may not post attachements"? I do not know why it will not allow me to post them?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    MAMELUKE66 wrote: »
    Posting Rules
    You may post new threads
    You may post replies
    You may not post attachments
    You may edit your posts


    No Button exists for me? The above rules for posting must apply to me. Please note I pasted my posting rules from the sight above. It states that "I may not post attachements"? I do not know why it will not allow me to post them?

    I Will have to look into that. But go ahead and paste in the System through sound devices off your dxdiag into a post.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Here is my DxDiag up to the sound data. Thanks


    System Information
    Time of this report: 6/21/2010, 13:53:35
    Machine name: OWNER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: HP-Pavilion
    System Model: BK170AA-ABA HPE-210y
    BIOS: BIOS Date: 10/26/09 16:01:30 Ver: 5.05
    Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8184MB RAM
    Page File: 2515MB used, 13850MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 144 DPI (150 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Enabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: ATI Radeon HD 5400 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68F9)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21311462&REV_00
    Display Memory: 3559 MB
    Dedicated Memory: 500 MB
    Shared Memory: 3059 MB
    Current Mode: 1776 x 1000 (32 bit) (30Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: Philips FTV
    Monitor Id: PHL0000
    Native Mode: 1920 x 1080(i) (60.053Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.0024 (English)
    Driver Version: 8.732.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 5/4/2010 21:18:36, 584704 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2BB9-11CF-CA77-3B01BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68F9
    SubSys ID: 0x21311462
    Revision ID: 0x0000
    Driver Strong Name: oem56.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:8.732.0.0:pci\ven_1002&dev_68f9
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: ATI HDMI Output (ATI High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: AtiHdmi.sys
    Driver Version: 7.11.0000.7700 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 11/19/2009 02:30:56, 123408 bytes
    Other Files:
    Driver Provider: ATI Technologies Inc.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    MAMELUKE66 wrote: »
    Here is my DxDiag up to the sound data. Thanks


    System Information
    Time of this report: 6/21/2010, 13:53:35
    Machine name: OWNER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: HP-Pavilion
    System Model: BK170AA-ABA HPE-210y
    BIOS: BIOS Date: 10/26/09 16:01:30 Ver: 5.05
    Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8184MB RAM
    Page File: 2515MB used, 13850MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 144 DPI (150 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Enabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: ATI Radeon HD 5400 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68F9)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21311462&REV_00
    Display Memory: 3559 MB
    Dedicated Memory: 500 MB
    Shared Memory: 3059 MB
    Current Mode: 1776 x 1000 (32 bit) (30Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: Philips FTV
    Monitor Id: PHL0000
    Native Mode: 1920 x 1080(i) (60.053Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.0024 (English)
    Driver Version: 8.732.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 5/4/2010 21:18:36, 584704 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2BB9-11CF-CA77-3B01BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68F9
    SubSys ID: 0x21311462
    Revision ID: 0x0000
    Driver Strong Name: oem56.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:8.732.0.0:pci\ven_1002&dev_68f9
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: ATI HDMI Output (ATI High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: AtiHdmi.sys
    Driver Version: 7.11.0000.7700 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 11/19/2009 02:30:56, 123408 bytes
    Other Files:
    Driver Provider: ATI Technologies Inc.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Try updating to the most current drivers which were released 6/16/10. There were some oddities to the previous driver set. Also if that doesn't correct it I would suggest trying safe mode in the launcher options.
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