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Account Issue.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I have had an STO account since the Beta and had an active account since the day of release. When i went to login today I got an error on the launcher

"Account Error" Contact Billing support. When I check my account it says it is suspended. I topped up my account on the 29 May 2010 17:08:42.

Can anyone tell me if this has happened to them or what's going on. I sent billing support an E-Mail but I have yet to hear back from them.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Someone is actually looking at your ticket now! You should have an answer soonish.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am also having this problem, I sent in a ticket a few hours ago and have heard nothing. I refuse to resub when I just did it a little over a week ago. Money doesn't grow on trees
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Okele wrote: »
    I am also having this problem, I sent in a ticket a few hours ago and have heard nothing. I refuse to resub when I just did it a little over a week ago. Money doesn't grow on trees

    A number of people are having this problem. Here is the link to the thread.

    http://forums.startrekonline.com/showthread.php?t=156060
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Same problem here. Everything was just fine this morning, but when I came back in the afternoon I was locked out. Account suspended....only 30 days played showing...ticket sent hours ago, but I'm definitely not going to hold my breath for a fix on a Sunday. (please feel free to surpise me and save me from the honey-do list.....).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Yep same here, waiting for someone to look at my ticket.:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    me thinks all the mods have left us
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Our billing team's looking into this right now.
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