Tried accessing game after getting an email saying a key code has now been aded to my account.
Screen comes up to sign in. Sever up and green.
Flashes news/release notes screen. And server down now red. And account error, please contact Billing support. in bottom left corner.
Did you set up a subscription plan with payment details? It may sound like a dumb qiuestion, but all subscription based MMOs requirre you to enter some type of payment info and set up a subscription plan. You then get access to the 30 free days that come with the game box purchase, and won't be charged until AFTER those 30 days are up. You can in fact cancel early, and still play the remainder of those 30 free days; but again, you have to set up a subscription to get access to the free 30 days.
Did you set up a subscription plan with payment details? It may sound like a dumb qiuestion, but all subscription based MMOs requirre you to enter some type of payment info and set up a subscription plan. You then get access to the 30 free days that come with the game box purchase, and won't be charged until AFTER those 30 days are up. You can in fact cancel early, and still play the remainder of those 30 free days; but again, you have to set up a subscription to get access to the free 30 days.
Thanks. I didn't realise that. I'll see if it works.
credit card takes a little time to validate. so try again later. If still not active do another ticket to billing this time include that you subscribed and entered a CC but did not active the account. so they can look to see if there is a problem with the CC.
Tried reinstall of the game. Now i've got a box " Cryptic Launcher Autoupdate "
" Trying to update the launcher. Please be patient. Tried connecting 18 times "
NOW WHAT?
Run a trace route:
* Click on Start
* Click on Run, or if using Windows Vista just skip to the next step
* Type cmd into the dialog box and press Enter.
* In the window that opens type "tracert patchserver.crypticstudios.com"
* Check the speed listed on the return
If you see any hops over 180ms, this could be the cause of the rubber banding.
How to acquire, run and read the Nettest tool:
Go to http://files.champions-online.com/nettest.exe
Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)
The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:
Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 70 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 29 ms 29 ms 30 ms man-1-dsl.as9105.net [212.74.111.189]
3 37 ms 36 ms 36 ms ge0-2-26.man3.as9105.net [212.74.106.90]
4 36 ms 35 ms 36 ms xe-1-3-0-10.lon20.ip4.tinet.net [213.200.79.181
5 113 ms 115 ms 114 ms xe-1-2-0.bos10.ip4.tinet.net [89.149.183.13]
6 126 ms 125 ms 121 ms internap-gw.ip4.tinet.net [77.67.77.54]
7 121 ms 120 ms 118 ms border12.te7-1-bbnet1.bsn.pnap.net [63.251.128.
2]
8 111 ms 124 ms 123 ms cryptic-1.border12.bsn.pnap.net [63.251.130.10]
9 110 ms 111 ms 111 ms patchserver.crypticstudios.com [208.95.184.25]
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 70 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 29 ms 29 ms 30 ms man-1-dsl.as9105.net [212.74.111.189]
3 37 ms 36 ms 36 ms ge0-2-26.man3.as9105.net [212.74.106.90]
4 36 ms 35 ms 36 ms xe-1-3-0-10.lon20.ip4.tinet.net [213.200.79.181
5 113 ms 115 ms 114 ms xe-1-2-0.bos10.ip4.tinet.net [89.149.183.13]
6 126 ms 125 ms 121 ms internap-gw.ip4.tinet.net [77.67.77.54]
7 121 ms 120 ms 118 ms border12.te7-1-bbnet1.bsn.pnap.net [63.251.128.
2]
8 111 ms 124 ms 123 ms cryptic-1.border12.bsn.pnap.net [63.251.130.10]
9 110 ms 111 ms 111 ms patchserver.crypticstudios.com [208.95.184.25]
Comments
Told to create ticket.
The ticket messager thing seems not to be working.
any ideas.
Ringing HMV tomorrow
Got tickets working.
Didn't know you needed to search first.
Haven't heard a thing.
Screen comes up to sign in. Sever up and green.
Flashes news/release notes screen. And server down now red. And account error, please contact Billing support. in bottom left corner.
Did you set up a subscription plan with payment details? It may sound like a dumb qiuestion, but all subscription based MMOs requirre you to enter some type of payment info and set up a subscription plan. You then get access to the 30 free days that come with the game box purchase, and won't be charged until AFTER those 30 days are up. You can in fact cancel early, and still play the remainder of those 30 free days; but again, you have to set up a subscription to get access to the free 30 days.
Thanks. I didn't realise that. I'll see if it works.
Still can't get on.
Tried reinstall of the game. Now i've got a box " Cryptic Launcher Autoupdate "
" Trying to update the launcher. Please be patient. Tried connecting 18 times "
NOW WHAT?
Run a trace route:
* Click on Start
* Click on Run, or if using Windows Vista just skip to the next step
* Type cmd into the dialog box and press Enter.
* In the window that opens type "tracert patchserver.crypticstudios.com"
* Check the speed listed on the return
If you see any hops over 180ms, this could be the cause of the rubber banding.
How to acquire, run and read the Nettest tool:
Go to http://files.champions-online.com/nettest.exe
Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)
The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:
Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
Post the results of these test to this thread.
Can you paste in the results for both tests please.
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:
1 70 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 29 ms 29 ms 30 ms man-1-dsl.as9105.net [212.74.111.189]
3 37 ms 36 ms 36 ms ge0-2-26.man3.as9105.net [212.74.106.90]
4 36 ms 35 ms 36 ms xe-1-3-0-10.lon20.ip4.tinet.net [213.200.79.181
5 113 ms 115 ms 114 ms xe-1-2-0.bos10.ip4.tinet.net [89.149.183.13]
6 126 ms 125 ms 121 ms internap-gw.ip4.tinet.net [77.67.77.54]
7 121 ms 120 ms 118 ms border12.te7-1-bbnet1.bsn.pnap.net [63.251.128.
2]
8 111 ms 124 ms 123 ms cryptic-1.border12.bsn.pnap.net [63.251.130.10]
9 110 ms 111 ms 111 ms patchserver.crypticstudios.com [208.95.184.25]
Trace complete.
contacting nettest server..
Local IP: 88.106.217.89
Ping: 111.6 msec
Port: 80: 365 KB/sec 14 KB/sec 386 KB/sec 500
Port: 80: 366 KB/sec 13 KB/sec 385 KB/sec 500
Port: 443: 358 KB/sec 14 KB/sec 378 KB/sec 500
Port: 443: 394 KB/sec 15 KB/sec 416 KB/sec 500
Port: 7255: 358 KB/sec 14 KB/sec 380 KB/sec 500
Port: 7255: 365 KB/sec 14 KB/sec 387 KB/sec 500
Port: 7003: 339 KB/sec 19 KB/sec 361 KB/sec 500
Port: 7003: 348 KB/sec 18 KB/sec 370 KB/sec 500
Port: 7202: 308 KB/sec 15 KB/sec 328 KB/sec 500
Port: 7202: 371 KB/sec 15 KB/sec 394 KB/sec 500
Port: 7499: 371 KB/sec 14 KB/sec 393 KB/sec 500
Port: 7499: 375 KB/sec 15 KB/sec 398 KB/sec 500
Port: 80: 429 KB/sec 15 KB/sec 452 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Everything looks ok here. Check your IE make sure its up to date and not set in "work offline" is not checked.