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Account issues.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So last night I canceled my reoccurring subscription. I play from month to month and sometimes I take a break. So anyways I selected the option to keep playing on my remaining time. My account SHOWS as active in my profile page yet when I try to log in, I get the account error. I filed a ticket but of course that is taking a good while to get resolved.

I have done this before without issue. I don't understand why it started this time. HOPEFULLY it will be resolved soon.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Not sure how long a billing ticket takes. It's been about 6 hours since I filed and no reply.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Syena wrote: »
    Not sure how long a billing ticket takes. It's been about 6 hours since I filed and no reply.

    All GM, Billing, and Tech tickets have an expected turn around time of 24hrs. Depending on how many tickets are in the que will dictate how fast they are answered.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    All GM, Billing, and Tech tickets have an expected turn around time of 24hrs. Depending on how many tickets are in the que will dictate how fast they are answered.


    It's a HUGE help to just know what I can expect. Thank you Implausible.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Syena wrote: »
    It's a HUGE help to just know what I can expect. Thank you Implausible.

    No prob I try to get the answers out there!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Well it's been roughly 26 hours since I put in my ticket with no response. I'm sad. STO withdraws rising!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Actually someone is looking at it now for you. Billing is a little behind today due to some issues.

    Edit: should be fixed now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    WOO HOO! It's fixed! Thank you Implausible and everyone else at cryptic!
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