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Crash error 595427

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I run the launcher, it patches, then goes to the loading screen and crashes. It happens EVERY time i try to start STO. Heres what i posted on my ticket:

Have run star trek online 4 times now, after running the patch (says verifying x/110857). I click engage, the loader runs and when it is about finished it crashes. 3 times it has done this, and after every crash when i run star trek online again it runs through the verifying x/110857 again. 1 time i patched, closed the window, restarted the computer, no change. Tried clicking options, run in safe mode, no change. I bought the game yesterday after playing the demo for a couple days and it worked fine until this morning.

Here is the response i got:

Be sure to check to see if your computer specs match or exceed the recommended requirements. Also be sure to update your video card drivers.

Did whoever sent this even read what i posted? I said it worked just fine up until the patch and he tells me to check my system requirements and update my drivers. Im pretty sure someone at support is stupid. I tried installing the game on my other PC, and it crashes on that one too, but not at the same time. I can play for about 10 minutes before it freezes.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Please post a dxdiag report. Just because the game worked in the past doesn't mean the issue isn't an unsupported graphics card or driver.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010

    System Information
    Time of this report: 6/8/2010, 11:40:37
    Machine name: ZACH-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.100218-0019)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Extensa 4630Z
    BIOS: InsydeH2O Version V1.14
    Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 3004MB RAM
    Page File: 1504MB used, 4742MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Mobile Intel(R) 4 Series Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Mobile Intel(R) 4 Series Express Chipset Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_013B1025&REV_07
    Display Memory: 1310 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1246 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: igdumdx32.dll,igd10umd32.dll
    Driver Version: 7.15.0010.1752 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 5/7/2009 03:07:40, 602112 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B78E66-6902-11CF-4D75-3121A7C2CA35}
    Vendor ID: 0x8086
    Device ID: 0x2A42
    SubSys ID: 0x013B1025
    Revision ID: 0x0007
    Revision ID: 0x0007
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    We do not support that type of integrated graphics card, so that is indeed the problem. You will need to upgrade your GPU.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    So why was it working for the demo and on the first day that i played the paid version?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    unsupported hardware is like living next to a river that has a bank of 10 feet but a flood stage of 15 feet. every is ok while things are relativly dry but come a hard heavy rain or a rapid early spring thaw and you r house is in trouble.

    The hardware may work but games changes with patches designed for a certain specs. These patches may add new features or effect requiring more out of the card than what was used earlier. So no promise they will continue to work on the unsupported hardware.
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