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Customer Pending billing status

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I've decided to re-subscribe to STO, but after choosing the PayPal option and "successfully" reactivating my account, my status has been "Customer Pending" since 2PM yesterday and i am unable to log in.

I've opened up a ticked under number 882356 but i figured may as well post here.

Anyone else had this problem? Can i change my subscription to credit card instead and also avoid getting charged twice? (I've checked my PayPal account, and it doesn't look like any transactions took place yet - i'm pretty sure that's why my account isn't active yet)
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    It can take up to 24 hours for a Paypal payment to go through, depending on how your Paypal account is set up, which options you have enabled, the funds available, etc.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Well, it's been over 26 hours now, and the account is not yet activated. I have changed my subscription to a credit card, and it was activated instantly.

    There is obviously a transaction problem between Cryptic and PayPal, since i use PayPal for my other mmos, and have never had this kind of problem. I hope this problem gets fixed so that other subscribers don't have problems.
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