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Account Issue?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So here's the story....my brother purchased this game a few weeks back, and unfortunately for him he was unable to run it on his laptop. Of course he set up his new account and registered with the product key, but upon finding that it wouldn't run he promptly canceled. As luck would have it, my PC will run it, so he gifted it to me and I was stoked to try it out. During the installation it opened the web page and prompted me for the product key, which I'm sure you can guess came up as already in use. So I tried logging in with his user name and password, and it comes up invalid.:( It makes sense since he canceled I guess, but is there anyway I can use this retail copy with a new account? I'm thinking he'll have to call customer support and have his account re-instated and billed to me maybe? Can you even do an account transfer yet? Any help would be appreciated.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    retails keys are tied to an account , they can not be normally tranferred.

    any further answers have to be answered by billing. you will need to open a billing ticket
    . You will need to do a search before the create new ticket shows up at the bottom of the results window in the create a ticket section of support.
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