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Unable to Authenticate

SystemSystem Member, NoReporting Posts: 178,019 Arc User
When I try to log into STO the launcher says Unable to Authenticate.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I'm in the same boat
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    having same problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Yamicat wrote:
    having same problem.

    The account server has crashed! We are working on bring it up ASAP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Same problem. Why is it that patch days are always TRIBBLE?!? If the server is down, why does it say Server up in the top right hand corner of the login window? Can they even get that right? :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The account server has crashed! We are working on bring it up ASAP.

    Thankyou implausible for the prompt feedback! I will wait patiently for it to come back up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    So it's an account server issue only? My problem started as soon as I had season 1.2 updated. Just before the seasonal update I logged in with no problem...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Same problem here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The account server has crashed! We are working on bring it up ASAP.

    The fact that you responded to this, Cryptic, is just about all the proof a person with MMO experience should need that you truly CARE about making this a great game and community.

    Many MMO devs simply let these sorts of threads fill and fill and fill and when the problem is fixed, post a thread in some obscure place for people to find and link people to.

    Thank you for stating what we all know, but sometimes just need to hear it from the horse's mouth.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I'm in the same boat also :) can't wait to update and see all the new goodies :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    :( same here i can´t log in after the patch update, something has gone really wrong with this patch i think...:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Bummer...looks like I'm having the same problems.

    Oh well...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Got home from work, logged in game and checked out my RA5 Tac officer. Wasnt on maybe 10 minutes, then switched to my RA5 engineer officer and now stuck in the same boat as everyone else.

    Gotta love patch day, now if we can just get these problems fixed so they dont happen every time we have a big patch and players can actually try out the changes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The fact that you responded to this, Cryptic, is just about all the proof a person with MMO experience should need that you truly CARE about making this a great game and community.

    Many MMO devs simply let these sorts of threads fill and fill and fill and when the problem is fixed, post a thread in some obscure place for people to find and link people to.

    Thank you for stating what we all know, but sometimes just need to hear it from the horse's mouth.

    Yes! I completely agree here! ITs so nice to actually get a reply and so promptly! :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I played after the patch. Got a bunch of rewards for killing everyone (well almost everyone), SIgned off, now I'm unauthenticatable. Is this like being assimiliated by chance. Its cold in space.:confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The account server has crashed! We are working on bring it up ASAP.

    Is it me or am i just slow to read the forums... was getting the same issue but before i check the forum i performed network maint on my end just in case. Oh well at least i know its not my network, pc or other related equip on my end. However a message on the main site page would prolly be helpful if not informative to those just experiencing the issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    ok, it's 7:16 (east coast) and I am still getting this message, what's the deal?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The account server has crashed! We are working on bring it up ASAP.

    K cool, ty
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I just got back in, and it's patching now. Try it again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Nokturnl wrote:
    ok, it's 7:16 (east coast) and I am still getting this message, what's the deal?

    Hmm... here is a clue, read the thread before posting and you might find out whats wrong. If you cant log in the Acct. server is most likely still down.


    Cheers
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    It's working....it looks like....yep I just logged in.:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    working now
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Nokturnl wrote:
    ok, it's 7:16 (east coast) and I am still getting this message, what's the deal?

    I suppose they are working on it. They took some time to let everyone know what the deal was earlier (Much appreciated BTW), and I'd much rather them be focusing on the problem instead of this thread. I'm sure they haven't forgotten; there are certainly enough people to perpetually remind them. Well off to play a little Supreme Commander 2 while they beat the server into submission.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Mine is working now. Hop back on everyone! :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    The account server should be back up shortly now!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I was bootd of the server and could not log in, received the above titled error message. about 4:00 pm Pacific, USA:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Tried to log on today and having this exact problem. Tried 5 times and keep getting unable to authenticate. I read this thread and tried again now when I click log in it just says not responding and freezes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Stupify_me wrote: »
    Tried to log on today and having this exact problem. Tried 5 times and keep getting unable to authenticate. I read this thread and tried again now when I click log in it just says not responding and freezes.

    You should be able to play now. Remember when using paypal that the transactions can take anywhere between 30 mins - 24hrs to post depending on your bank.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am still unable to login. I get to the connecting to Account server login and then I am unable to authenticate. What is going on, this has been more than 2 days of this...?
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