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Account Server Down :(

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Is anyone else getting connection to the Account Server timed-out! I've tried 20 times and nothing :( All other MMO's that I play log straight in :(
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Solari wrote: »
    Is anyone else getting connection to the Account Server timed-out! I've tried 20 times and nothing :( All other MMO's that I play log straight in :(

    Our account server does not appear to be down. Do you have any security protocols running in the background? They could be blocking the traffic. Try running a nettest from: http://files.champions-online.com/nettest.exe

    If any of the ports have a value of less or more than 500 in column 1 and 3 then there could be some issues. Post the results of the nettest in this thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Hi Implausible, I've tried to run that link but it says that it timed out? I'm based in the UK and can get into all my other mmos?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Our account server does not appear to be down. Do you have any security protocols running in the background? They could be blocking the traffic. Try running a nettest from: http://files.champions-online.com/nettest.exe

    If any of the ports have a value of less or more than 500 in column 1 and 3 then there could be some issues. Post the results of the nettest in this thread.

    Implausible, you can go ahead and close this thread, I did IT 101 and restarted ;) I'm in now :) Thanks for the help though :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    From the UK
    contacting nettest server..
    Local IP: 86.28.191.110
    Ping: 107.2 msec
    Port: 80: 440 KB/sec 18 KB/sec 465 KB/sec 500
    Port: 80: 647 KB/sec 26 KB/sec 684 KB/sec 500
    Port: 443: 283 KB/sec 10 KB/sec 298 KB/sec 500
    Port: 443: 429 KB/sec 16 KB/sec 455 KB/sec 500
    Port: 7255: 641 KB/sec 23 KB/sec 679 KB/sec 500
    Port: 7255: 637 KB/sec 23 KB/sec 675 KB/sec 500
    Port: 7003: 644 KB/sec 24 KB/sec 682 KB/sec 500
    Port: 7003: 638 KB/sec 24 KB/sec 675 KB/sec 500
    Port: 7202: 645 KB/sec 24 KB/sec 684 KB/sec 500
    Port: 7202: 643 KB/sec 24 KB/sec 680 KB/sec 500
    Port: 7499: 641 KB/sec 24 KB/sec 679 KB/sec 500
    Port: 7499: 646 KB/sec 24 KB/sec 683 KB/sec 500
    Port: 80: 641 KB/sec 26 KB/sec 682 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I blame the tribbles!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    DevRnd wrote:
    From the UK
    contacting nettest server..
    Local IP: 86.28.191.110
    Ping: 107.2 msec
    Port: 80: 440 KB/sec 18 KB/sec 465 KB/sec 500
    Port: 80: 647 KB/sec 26 KB/sec 684 KB/sec 500
    Port: 443: 283 KB/sec 10 KB/sec 298 KB/sec 500
    Port: 443: 429 KB/sec 16 KB/sec 455 KB/sec 500
    Port: 7255: 641 KB/sec 23 KB/sec 679 KB/sec 500
    Port: 7255: 637 KB/sec 23 KB/sec 675 KB/sec 500
    Port: 7003: 644 KB/sec 24 KB/sec 682 KB/sec 500
    Port: 7003: 638 KB/sec 24 KB/sec 675 KB/sec 500
    Port: 7202: 645 KB/sec 24 KB/sec 684 KB/sec 500
    Port: 7202: 643 KB/sec 24 KB/sec 680 KB/sec 500
    Port: 7499: 641 KB/sec 24 KB/sec 679 KB/sec 500
    Port: 7499: 646 KB/sec 24 KB/sec 683 KB/sec 500
    Port: 80: 641 KB/sec 26 KB/sec 682 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    Can you specify your issue ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    um I have ben trying to log in an all I get from my launcher is "unabal to athinticate:"
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Mine just says "unable to authenticate" when I try to sign in through the launcher...

    contacting nettest server..
    Local IP: 174.102.27.213
    Ping: 53.6 msec
    Port: 80: 693 KB/sec 17 KB/sec 730 KB/sec 500
    Port: 80: 968 KB/sec 33 KB/sec 1020 KB/sec 500
    Port: 443: 437 KB/sec 17 KB/sec 464 KB/sec 500
    Port: 443: 544 KB/sec 21 KB/sec 574 KB/sec 500
    Port: 7255: 285 KB/sec 12 KB/sec 302 KB/sec 500
    Port: 7255: 928 KB/sec 32 KB/sec 978 KB/sec 500
    Port: 7003: 1020 KB/sec 34 KB/sec 1076 KB/sec 500
    Port: 7003: 529 KB/sec 20 KB/sec 559 KB/sec 500
    Port: 7202: 807 KB/sec 27 KB/sec 855 KB/sec 500
    Port: 7202: 501 KB/sec 20 KB/sec 533 KB/sec 500
    Port: 7499: 938 KB/sec 32 KB/sec 989 KB/sec 500
    Port: 7499: 885 KB/sec 30 KB/sec 932 KB/sec 500
    Port: 80: 906 KB/sec 32 KB/sec 956 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Strike that, I can get in now!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Same here .......
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Mine just says "unable to authenticate" when I try to sign in through the launcher...

    contacting nettest server..
    Local IP: 174.102.27.213
    Ping: 53.6 msec
    Port: 80: 693 KB/sec 17 KB/sec 730 KB/sec 500
    Port: 80: 968 KB/sec 33 KB/sec 1020 KB/sec 500
    Port: 443: 437 KB/sec 17 KB/sec 464 KB/sec 500
    Port: 443: 544 KB/sec 21 KB/sec 574 KB/sec 500
    Port: 7255: 285 KB/sec 12 KB/sec 302 KB/sec 500
    Port: 7255: 928 KB/sec 32 KB/sec 978 KB/sec 500
    Port: 7003: 1020 KB/sec 34 KB/sec 1076 KB/sec 500
    Port: 7003: 529 KB/sec 20 KB/sec 559 KB/sec 500
    Port: 7202: 807 KB/sec 27 KB/sec 855 KB/sec 500
    Port: 7202: 501 KB/sec 20 KB/sec 533 KB/sec 500
    Port: 7499: 938 KB/sec 32 KB/sec 989 KB/sec 500
    Port: 7499: 885 KB/sec 30 KB/sec 932 KB/sec 500
    Port: 80: 906 KB/sec 32 KB/sec 956 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    thats exacty what I am geting and to make matters worse I just spent 5 hours PACHING!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am getting "unable to authenticate" on both STO and CO.

    Dont know if its connected but my account shows active but zero days for how long I have had teh account. It should be 200.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Nick_R wrote:
    I am getting "unable to authenticate" on both STO and CO.

    well that cant be good. Can we get another dev coment please?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am getting the same thing est standard time 0717..unable to authenticate when i try to log in
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I just did the net test thing.
    Contacting nettest server..
    Local IP: (clasafyed)
    Ping: 49.3 msec
    port: 80: 6 KB/sec 0 KB/sec 7 KB/sec 500
    translashon please?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Kasteal wrote: »
    I just did the net test thing.
    Contacting nettest server..
    Local IP: (clasafyed)
    Ping: 49.3 msec
    port: 80: 6 KB/sec 0 KB/sec 7 KB/sec 500
    translashon please?

    i dont think its working.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    This thread was for a separate issue. The account server crashed and should now be back up!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    yep! I was able to log in.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    This thread was for a separate issue. The account server crashed and should now be back up!

    yep its back!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I am getting this problem too, I open the launcher it crashes right away. I use the game client and get the timed out. Was playing just last night, nothing changed on my end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Slane420 wrote: »
    I am getting this problem too, I open the launcher it crashes right away. I use the game client and get the timed out. Was playing just last night, nothing changed on my end.

    Please start a new thread regarding your issue, as this thread was discussing account server issues.
This discussion has been closed.