I have 14 redeemed referral keys and several upgraded keys, yet NONE of them have been added to my Friends List as promised in the brochure. This is crucial for me to be able to connect with my referrals in game. Please look into this immediately. Thanks in advance.
I have 14 redeemed referral keys and several upgraded keys, yet NONE of them have been added to my Friends List as promised in the brochure. This is crucial for me to be able to connect with my referrals in game. Please look into this immediately. Thanks in advance.
I have 14 redeemed referral keys and several upgraded keys, yet NONE of them have been added to my Friends List as promised in the brochure. This is crucial for me to be able to connect with my referrals in game. Please look into this immediately. Thanks in advance.
:cool:
Please make sure you submit a bug ticket for this so we can have some one look into it.
Please make sure you submit a bug ticket for this so we can have some one look into it.
Ticket #863559 submitted 5/16/2010
Response:
Thank you for taking the time to submit this bug report. Your issue will be processed and entered into our database. We will thoroughly investigate and take all appropriate steps based on the information you have provided. All Bug Reports should include as much information as possible about the issue, and as many steps to reproduce the issue as are available. If you feel that you may have not included all of the information which may have been relevant, or that you have found new information, please create a new Bug Report. If your issue has been resolved since you submitted this report, please close your ticket by viewing your tickets, and selecting "Close Ticket". This will assist us in identifying issues still affecting players. If you feel that the feedback you provided is something that you would like to share with other players, and discuss on the forums to increase Developer awareness, please share your thoughts on the Forums on the Star Trek Online Official Website, under the Community tab. Due to the number of reports we receive, we are unable to respond to each report individually. If you require individual assistance from our support staff, please submit a GM Help request. We will then attempt to contact you in-game as soon as possible. If your issue would be better addressed by our Billing or Technical Support teams, please visit www.startrekonline.com/support. Star Trek Online is a living and evolving experience. As such, the Game will continue to change as we implement and polish new features, which are a key in the continuing development of a dynamic play environment
#874003
Ive also problems with that... a recruit which bought allready the game, his invitation is still marked as offered.
Same issue with another recruit, this invitation is marked as accepted. Please have a look.
Think of bug ticket as just that a submission of a bug. You are basically alerting us of this issue and providing information on how to find it. You will often see that these tickets do not get updates like GM, Billing, or Tech tickets, and the reason for it is most of the time we have no information to update it with. Bugs can some times take along time to find or fix. Also if we were updating bug tickets we would have to have a separate team doing nothing but updating these tickets, as we receive a very large number of them daily for CO and STO. So once the issue is found, addressed, and fixed by the programmers you will most likely find the corrected bug in the patch notes which is more or less a bug ticket update. This is more or less how the bug ticket system works.
Hello! Any update? What stage is the fix at, pls? On Monday it will have been 4 weeks since I sent a ticket and told to be patient (10th May).
my ticket has been toggled back and forth (me, Tech Support, Me, Tech Support, ...) several times now. I referred them to Cygnus-X-1's referrals, and I finally found a case where they show in-game but not on the referral page, even though he fully vested with a 60-day gamecard.. The support team IS TRYING TO FIND ANY PROBLEMS, and I know they are serious about this issue.
Why am I getting help? I don't know, becuase I don't know why you aren't ! ! ! But I do know that IF they find a correctable bug it WILL be fixed. What they seem to need:
1) Your account information (they get this when you set up the ticket)
2) listings that are on the referral page, but not showing as buddy in-game
3) listings that are showing Buddy in-game, but not on the referral page.
The more information you can give, the more chance you will accomplish something. Also, please note that I started my ticket in "BILLING SUPPORT"..... that might have made a difference.
You will want to see this response, ticket #881288
Title: "Confirmed referral not showing"
Original: "4 June: I have a "referral" that is NOT showing in my refferal list. ID="OverwatchIIc", Used my referral code, Purchased the game, and has paid via 60-day Gamecard. This person does not show in my Referrals page, but does show in the game with a "transwarp". Facts confirmed by talking with player. Please award "Billed" referral credit."
Response from Billing: "Hello, Thank you for contacting Cryptic Studios. It appears your friend applied their referral key to an account that was previously used for the demo. Referral keys are to be used on new accounts only. Any account that was previously registered for a demo, trial or retail products will not qualify for the referral benefits. For all the information, please visit our websites. Champions Online http://www.champions-online.com/referral Star Trek Online http://www.startrekonline.com/referral If you have any further questions or concerns, please let us know. Sincerely, Cryptic Studios Support .
edited: "Upate 7-june-2010: I have received your response claiming the referral previously used a "Demo" code, and is therefore no referral credit is awarded. I will note that your response in completely in error. It has been noted by Cryptic Representatives, in forum, that these individuals ARE ELIGABLE FOR REFERRAL REWARD CREDIT. The only restriction is that the referral had not previously entered a "Retail Game Key". I repeat, CRYPTIC STUDIOS STAFF HAVE STATED THAT THIS EXAMPLE OF REFERRAL (Previous Demo, but no retail) IS ELIGABLE FOR REFERRAL CREDIT.
Please immediatly award referral credit, as you have confirmed that I have a "Valid Referral"
Cryptic Response: "Hello, We apologize for any confusion. But referrals are for new accounts only. If you can provide the link you saw in the forums, we can investigate this issue further. Thank you, Cryptic Studios Support "
Does anyone have the "Cryptic Representative" post confirming this? Also, this explains the reason people showing up as in-game buddies are not on your referral page.
Comments
You broke it, you fix it! :P
/signed
Please make sure you submit a bug ticket for this so we can have some one look into it.
Ticket #863559 submitted 5/16/2010
Response:
Well its a bug report not a GM ticket. The response is correct, and I have checked this bug is being looked into by QA.
Awesome. TY
Ive also problems with that... a recruit which bought allready the game, his invitation is still marked as offered.
Same issue with another recruit, this invitation is marked as accepted. Please have a look.
So, I can expect no answer on this issue? Shall I just sit here and wait for a patch and hope that it gets fixed?
More or less you will see a public answer to this one, but if not your issue is being addressed.
My grampa used to say, "Wish in one hand and **** in the other; see which one fills up first"
:cool:
Well since the referral system involves many different elements its not an easy fix so it is taking a little time. This will be fixed shortly.
my ticket has been toggled back and forth (me, Tech Support, Me, Tech Support, ...) several times now. I referred them to Cygnus-X-1's referrals, and I finally found a case where they show in-game but not on the referral page, even though he fully vested with a 60-day gamecard.. The support team IS TRYING TO FIND ANY PROBLEMS, and I know they are serious about this issue.
Why am I getting help? I don't know, becuase I don't know why you aren't ! ! ! But I do know that IF they find a correctable bug it WILL be fixed. What they seem to need:
1) Your account information (they get this when you set up the ticket)
2) listings that are on the referral page, but not showing as buddy in-game
3) listings that are showing Buddy in-game, but not on the referral page.
The more information you can give, the more chance you will accomplish something. Also, please note that I started my ticket in "BILLING SUPPORT"..... that might have made a difference.
Title: "Confirmed referral not showing"
Original: "4 June: I have a "referral" that is NOT showing in my refferal list. ID="OverwatchIIc", Used my referral code, Purchased the game, and has paid via 60-day Gamecard. This person does not show in my Referrals page, but does show in the game with a "transwarp". Facts confirmed by talking with player. Please award "Billed" referral credit."
Response from Billing: "Hello, Thank you for contacting Cryptic Studios. It appears your friend applied their referral key to an account that was previously used for the demo. Referral keys are to be used on new accounts only. Any account that was previously registered for a demo, trial or retail products will not qualify for the referral benefits. For all the information, please visit our websites. Champions Online http://www.champions-online.com/referral Star Trek Online http://www.startrekonline.com/referral If you have any further questions or concerns, please let us know. Sincerely, Cryptic Studios Support .
edited: "Upate 7-june-2010: I have received your response claiming the referral previously used a "Demo" code, and is therefore no referral credit is awarded. I will note that your response in completely in error. It has been noted by Cryptic Representatives, in forum, that these individuals ARE ELIGABLE FOR REFERRAL REWARD CREDIT. The only restriction is that the referral had not previously entered a "Retail Game Key". I repeat, CRYPTIC STUDIOS STAFF HAVE STATED THAT THIS EXAMPLE OF REFERRAL (Previous Demo, but no retail) IS ELIGABLE FOR REFERRAL CREDIT.
Please immediatly award referral credit, as you have confirmed that I have a "Valid Referral"
Cryptic Response: "Hello, We apologize for any confusion. But referrals are for new accounts only. If you can provide the link you saw in the forums, we can investigate this issue further. Thank you, Cryptic Studios Support "
Does anyone have the "Cryptic Representative" post confirming this? Also, this explains the reason people showing up as in-game buddies are not on your referral page.
Thought you all would like to know!
not just all the work is for nothing now,
since my ref-list is completely srewed up
i cant even say at all how many refs i really made...