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UK - Serious bad lag in evenings...

SystemSystem Member, NoReporting Posts: 178,019 Arc User
:mad: I have spent hours reading frums for solution to this problem which has only been happening past 3 days (23-25th May-2010). Play game during daytime or early evening (18:00 GMT) and game runs smooth as silk, but play anytime after 20:00 GMT and game lags seriously bad.

Machine Spec: Athlon 550E dual Core / 4gb RAM / Nvidia GTX 275

Pings to www.startrekonline.com website (as dont know game server IPs) avg 160-175 ms

SpeedTest.Net test RESULT for furtherst West America available (Modesto, CA) avg 190 ms

It has to be game server overloading in the evenings causing this. Why has this started recently?

*Upd*
Heres my TRACERT which looks pretty good as are my pings to startrekonline.com
______________________________________________________
Tracing route to patchserver.crypticstudios.com [208.95.184.25]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.TRIBBLE.x.x
2 28 ms 35 ms 28 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154
.142]
3 40 ms 29 ms 29 ms 217.47.154.125
4 29 ms 33 ms 29 ms 217.47.74.170
5 30 ms 29 ms 49 ms 217.41.175.17
6 28 ms 30 ms 30 ms 217.41.175.66
7 29 ms 29 ms 29 ms 217.41.175.78
8 29 ms 45 ms 28 ms 217.41.175.46
9 29 ms 29 ms 41 ms 217.47.41.178
10 42 ms 30 ms 50 ms 194.72.31.217
11 31 ms 43 ms 31 ms core3-pos0-0-0-3.ealing.ukcore.bt.net [62.6.201.
61]
12 31 ms 43 ms 30 ms transit1-xe0-0-0.ealing.ukcore.bt.net [62.6.200.
106]
13 31 ms 31 ms 31 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
14 31 ms 32 ms 31 ms t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
15 45 ms 35 ms 33 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
16 33 ms 49 ms 47 ms 195.66.224.130
17 104 ms 104 ms 104 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
18 112 ms 109 ms 108 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
19 113 ms 122 ms 109 ms 216.55.4.18
20 121 ms 122 ms 121 ms patchserver.crypticstudios.com [208.95.184.25]
______________________________________________________

But the NETGRAPH 1 in game gives ping of 600-5000 - what gives as pre 20:00 GMT I get avg 180-250 ms.

Any help much appreciated
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Most UK ISPs (most notably BT) do time-based filtering. Nothing we can do about it unfortunately.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Join Sky. They don't :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    coderanger wrote:
    Most UK ISPs (most notably BT) do time-based filtering. Nothing we can do about it unfortunately.

    If this was true then why has the issue only started happening in the past 3 days. Prior to this I have had no issues at all? Doesnt make sense - I will ring BT tomorow and confirm this is the cause and post back later.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    wrote:
    If this was true then why has the issue only started happening in the past 3 days. Prior to this I have had no issues at all? Doesnt make sense - I will ring BT tomorow and confirm this is the cause and post back later.
    Sure, maybe someone on the same network loop as you (or same CO) started running some torrents full-blast. Or maybe they shuffled from backbone routes. In either case, it is still most likely to be something on BT's end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    have you tried turning off your modem for a few mins and re-starting your pc works most of the time for most of the mmo gamers i know with lag problems
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    coderanger wrote:
    Sure, maybe someone on the same network loop as you (or same CO) started running some torrents full-blast.

    That doesn't actually happen on BT-derived products in the UK - while the marketing literature mumbles vaguely about "contention", and all the contracts allow for it, the entire DSL backbone network is currently uncontended (modulo occasions when a site is overdue for an upgrade). The aggressive bandwidth limits that they use (for insane marketing reasons) ensures this. Once you're out of the DSL network there's some sharing, but capacity at that level is so huge that stuff from single users doesn't have this kind of impact.

    Cable services (Virgin and Smallworld) are different. He's not using any of those.
    In either case, it is still most likely to be something on BT's end.

    Or something on the local network. For a change this recent, dramatic, and regular, that's a likely candidate.

    Check up on what other users are doing, and look for malware or unsecured wireless access points. Whatever it is, it's got to be really close to your end in order to show this kind of 24-hour cycle - in your house, on the line between you and the exchange, or in your local exchange. Anything further away is unlikely to give that sort of time-specific effect.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I live about 2 hours from Cryptic and I'm on AT&T.

    I've noticed the same sort of hiccups... it's not STO, others in game aren't experiencing it. But it's possible we're hitting the same POS router causing the delays.

    It seems to happen only when I'm in space PvP too. Darnit!!

    I've *only* noticed this the past few days too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    A fleetmate of mine in Vancouver was having lag issues quite a bit a couple months ago. It took him a lot of digging, but he finally found out that the source of the problem was that he was being routed through Internap servers. This company has bought up several routers on main backbones near Cryptic Studios and has been messing up people's bandwidth for months now. Do a tracert and see if Internap appears on any of the connections. If it does, you may need to change your ISP as his wouldn't do anything about contacting Internap directly or even try anything to fix the problem. (Gotta love Shaw)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Thanks for all the replies.

    I am a techie so sadly already tried the obvious things like router reboots, looking to see the router status after a reboot of speed and then few mins later. No great difference.

    I have verified against my sons ativities also and he is doing nothing he is not normally doing on our DSL at that time. Bare in mind if he was doing a massive download it would affect my web based access to sites like StarTrekOnline.

    Also the key facts which imply its STO related is the evidence. My TRACERT and PINGS I updated above were done last night at appx. 21:35 GMT whilst in the game I was getting (said NETGRAPH) 2300 ping. Therefore why would the in game ping show so high and lag the game, when the TRACERT and PING to West America was only avg 190ms.

    Here is the same test results run now at 08:57 GMT, which shows near a matching result from time issues occur in the evening. Therefore re-enforcing the cause being something inside STO?

    SpeedTest to West America here avg 180 ms
    ___________________________________________________________
    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 29 ms 29 ms 29 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154
    .142]
    3 28 ms 29 ms 29 ms 217.47.154.13
    4 30 ms 28 ms 28 ms 217.47.74.170
    5 29 ms 29 ms 29 ms 217.41.175.17
    6 30 ms 28 ms 29 ms 217.41.175.74
    7 29 ms 30 ms 28 ms 217.41.175.50
    8 29 ms 29 ms 29 ms 217.47.74.59
    9 29 ms 28 ms 30 ms core2-pos12-1.bletchley.ukcore.bt.net [194.72.31
    .21]
    10 30 ms 30 ms 32 ms core2-pos0-15-0-1.ealing.ukcore.bt.net [194.74.1
    6.157]
    11 30 ms 30 ms 30 ms transit1-xe1-1-0.ealing.ukcore.bt.net [62.6.200.
    138]
    12 30 ms 30 ms 30 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
    13 31 ms 31 ms 31 ms t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
    14 32 ms 32 ms 32 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
    15 84 ms 32 ms 32 ms 195.66.224.130
    16 117 ms 117 ms 116 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
    17 108 ms 108 ms 108 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
    18 125 ms 125 ms 125 ms 216.55.4.18
    19 121 ms 121 ms 121 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.
    ____________________________________________________________________

    NETTEST result at 09:21 GMT

    contacting nettest server..
    Local IP: 86.146.228.5
    Ping: 120.0 msec
    Port: 80: 245 KB/sec 11 KB/sec 275 KB/sec 500
    Port: 80: 213 KB/sec 10 KB/sec 272 KB/sec 500
    Port: 443: 248 KB/sec 10 KB/sec 265 KB/sec 500
    Port: 443: 243 KB/sec 10 KB/sec 275 KB/sec 500
    Port: 7255: 242 KB/sec 9 KB/sec 258 KB/sec 500
    Port: 7255: 245 KB/sec 10 KB/sec 261 KB/sec 500
    Port: 7003: 233 KB/sec 15 KB/sec 260 KB/sec 500
    Port: 7003: 206 KB/sec 22 KB/sec 228 KB/sec 500
    Port: 7202: 247 KB/sec 10 KB/sec 264 KB/sec 500
    Port: 7202: 247 KB/sec 10 KB/sec 263 KB/sec 500
    Port: 7499: 246 KB/sec 9 KB/sec 262 KB/sec 500
    Port: 7499: 247 KB/sec 10 KB/sec 263 KB/sec 500
    Port: 80: 238 KB/sec 10 KB/sec 254 KB/sec 500
    Idle NIC bandwidth Send: 2 KB/sec Recv: 2 KB/sec
    ____________________________________________________________

    In game currenty ping of 220-230 ms

    I look forward to more debate regarding.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I am having the exact same problem only during night hours.I m living in Greece so it cannot be related to any UK issue.
    Lag appears quite heavily during pvp battle which ruins the gameplay.At first i reduced graphic detail even though i ve never had any issues with pc/memory capacity in the past.I rebooted router after a short cooldown ...but nothing changed.
    As mentioned here ,this lag rises only in evenings and during the night these last couple of days:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    whats your broad band speed not what they tell you you should get whats the average if i were you id go to spedtest.net and run a few test on diffrent nights and then moan to your isp i did with virgin and mine back to well over 20 mbps again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Today i get severe lag during daytime as well ,only in pvp though.
    My download speed is 12Mbps and Upload 1 Mbps
    I ve checked with my ISP and apart from the lag in STO pvp i have no other issues.
    Whats going on ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Pantheras wrote: »
    Today i get severe lag during daytime as well ,only in pvp though.
    My download speed is 12Mbps and Upload 1 Mbps
    I ve checked with my ISP and apart from the lag in STO pvp i have no other issues.
    Whats going on ?
    have either you or the OP tried using the EU proxy? ive found this can improve things a lot although on the flip side ive also found it can sometimes cause lag, but that was in the early days, not had to disable it for a while
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I was also having terrible lag in the evening in the UK untill...

    in the startup screen, select options set the Proxy to EU, and click "Patch Via Proxy"

    Since doing that I've had no problems with any lag at all.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I tried changing the Proxy and I still get horrific Rubber banding (Last nights infected run I was almost to the next platform in the boss room when I suddenly warped backwards through the floor into the plasma at the foot of of the platform I'd left several seconds before.

    Running a Virgin cable modem with a 10mb connection.

    As the others I get no lag with other applications (I also tested AoC and WoW)

    I'm running no Torrents or other applications except for Spotify and I've only had this for the last 3 days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I played till 9:40 last night (as I got home late), and I use BT. I actually use similar timings to you, though I normally finish at 8.

    I have noticed the occasional hiccup, but nothing too serious; more likely due to my computer rather than rubber banding.

    From the sounds of it, it could be when BT have done some upgrading work. Or someone forgot to switch something on....Also, I know it's unlikely, but could it be your firewall?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Running a Virgin cable modem with a 10mb connection.

    That's different. Virgin is shared with everybody else on the same few nearby streets. If one of them is running something bandwidth-intensive, you're screwed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Miiru wrote:
    That's different. Virgin is shared with everybody else on the same few nearby streets. If one of them is running something bandwidth-intensive, you're screwed.

    I'm aware of that, I posted my connection type to show it's not just BT users having issues. And again only within the last 3 days.

    I aalso as I said tested other applications (read: games) to see if I had any bandwidth issues with them. Which I did not.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Another update, this time 17:40 GMT


    SpeedTest to West America here avg 187 ms
    ___________________________________________________________

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 58 ms 56 ms 36 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154.142]
    3 54 ms 31 ms 33 ms 217.47.154.13
    4 33 ms 34 ms 32 ms 217.47.74.170
    5 33 ms 33 ms 31 ms 217.41.175.17
    6 40 ms 88 ms 38 ms 217.41.175.74
    7 49 ms 42 ms 55 ms 217.41.175.50
    8 33 ms 32 ms 33 ms 217.47.74.59
    9 36 ms 44 ms 32 ms core2-pos12-1.bletchley.ukcore.bt.net [194.72.31.21]
    10 40 ms 56 ms 35 ms core2-pos0-15-0-1.ealing.ukcore.bt.net [194.74.16.157]
    11 43 ms 66 ms 42 ms transit1-xe1-1-0.ealing.ukcore.bt.net [62.6.200.138]
    12 48 ms 35 ms 34 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
    13 36 ms 55 ms 55 ms t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
    14 35 ms 49 ms 54 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
    15 75 ms 36 ms 53 ms 195.66.224.130
    16 143 ms 120 ms 119 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
    17 113 ms 114 ms 112 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
    18 128 ms 179 ms 162 ms 216.55.4.18
    19 125 ms 149 ms 144 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.
    ____________________________________________________________________

    NETTEST result at 17:47 GMT

    contacting nettest server..
    Local IP: 86.146.228.5
    Ping: 125.0 msec
    Port: 80: 222 KB/sec 8 KB/sec 235 KB/sec 500
    Port: 80: 162 KB/sec 6 KB/sec 173 KB/sec 500
    Port: 443: 219 KB/sec 8 KB/sec 232 KB/sec 500
    Port: 443: 218 KB/sec 8 KB/sec 231 KB/sec 500
    Port: 7255: 9 KB/sec 4 KB/sec 25 KB/sec 500
    Port: 7255: 8 KB/sec 4 KB/sec 28 KB/sec 500
    Port: 7003: 7 KB/sec 2 KB/sec 12 KB/sec 500
    Port: 7003: timed out
    Port: 7202: 1 KB/sec 3 KB/sec 10 KB/sec 500
    Port: 7202: 8 KB/sec 3 KB/sec 77 KB/sec 500
    Port: 7499: 8 KB/sec 1 KB/sec 25 KB/sec 500
    Port: 7499: 8 KB/sec 4 KB/sec 47 KB/sec 500
    Port: 80: 127 KB/sec 5 KB/sec 135 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    ____________________________________________________________

    In game currenty ping of 4000-6800 ms - ARGH!!

    Looking like my issues are ports 7255, 7003, 7202 and 7499 when comparing to this mornings results. Question is why thos ports? Are they the STO game ports and if so why at 17:30-40 GMT has this started happening?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    wrote:
    Another update, this time 17:40 GMT


    SpeedTest to West America here avg 187 ms
    ___________________________________________________________

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 58 ms 56 ms 36 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154.142]
    3 54 ms 31 ms 33 ms 217.47.154.13
    4 33 ms 34 ms 32 ms 217.47.74.170
    5 33 ms 33 ms 31 ms 217.41.175.17
    6 40 ms 88 ms 38 ms 217.41.175.74
    7 49 ms 42 ms 55 ms 217.41.175.50
    8 33 ms 32 ms 33 ms 217.47.74.59
    9 36 ms 44 ms 32 ms core2-pos12-1.bletchley.ukcore.bt.net [194.72.31.21]
    10 40 ms 56 ms 35 ms core2-pos0-15-0-1.ealing.ukcore.bt.net [194.74.16.157]
    11 43 ms 66 ms 42 ms transit1-xe1-1-0.ealing.ukcore.bt.net [62.6.200.138]
    12 48 ms 35 ms 34 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
    13 36 ms 55 ms 55 ms t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
    14 35 ms 49 ms 54 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
    15 75 ms 36 ms 53 ms 195.66.224.130
    16 143 ms 120 ms 119 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
    17 113 ms 114 ms 112 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
    18 128 ms 179 ms 162 ms 216.55.4.18
    19 125 ms 149 ms 144 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.
    ____________________________________________________________________

    NETTEST result at 17:47 GMT

    contacting nettest server..
    Local IP: 86.146.228.5
    Ping: 125.0 msec
    Port: 80: 222 KB/sec 8 KB/sec 235 KB/sec 500
    Port: 80: 162 KB/sec 6 KB/sec 173 KB/sec 500
    Port: 443: 219 KB/sec 8 KB/sec 232 KB/sec 500
    Port: 443: 218 KB/sec 8 KB/sec 231 KB/sec 500
    Port: 7255: 9 KB/sec 4 KB/sec 25 KB/sec 500
    Port: 7255: 8 KB/sec 4 KB/sec 28 KB/sec 500
    Port: 7003: 7 KB/sec 2 KB/sec 12 KB/sec 500
    Port: 7003: timed out
    Port: 7202: 1 KB/sec 3 KB/sec 10 KB/sec 500
    Port: 7202: 8 KB/sec 3 KB/sec 77 KB/sec 500
    Port: 7499: 8 KB/sec 1 KB/sec 25 KB/sec 500
    Port: 7499: 8 KB/sec 4 KB/sec 47 KB/sec 500
    Port: 80: 127 KB/sec 5 KB/sec 135 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    ____________________________________________________________

    In game currenty ping of 4000-6800 ms - ARGH!!

    Looking like my issues are ports 7255, 7003, 7202 and 7499 when comparing to this mornings results. Question is why thos ports? Are they the STO game ports and if so why at 17:30-40 GMT has this started happening?
    Looks to me like BT is throttling our port range at night :-/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    coderanger wrote:
    Looks to me like BT is throttling our port range at night :-/

    quick question what is "BT"
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    arwan wrote: »
    quick question what is "BT"

    British Telecom: large british communications company
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    this is my speed result to the nearest test server to cryptic that i could find. note that i am supposed to have a 3 mb line.

    once i run a ping ill see about posting that as well.. i live in Taylors SC, USA

    http://www.speedtest.net/result/826999124.png
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    wrote:
    this is my speed result to the nearest test server to cryptic that i could find. note that i am supposed to have a 3 mb line.

    once i run a ping ill see about posting that as well.. i live in Taylors SC, USA

    http://www.speedtest.net/result/826999124.png
    If you live in the USA, why are you posting in a thread specifically about issues with UK ISPs? Also your ping looks fine, 100ms is pretty normal within the US.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    As it seems the issue affects Europe generaly not just the UK with BT:confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    wrote:
    As it seems the issue affects Europe generaly not just the UK with BT:confused:
    It is indeed not just limited to BT, but they are one particularly egregious offender.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    BT's Bandwidth throttling is at what they call "Peak Times".

    This is classified by BT as 5:00pm to 12:00am.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Lag is so severe now in pvp that it has come to a point where u cannot longer play.
    I m utterly disappointed by this.I love this game and would endure all the bugs it has.
    But my game 90% is pvp.Its what i enjoy and it no longer playable.Everytime i give it another chance and everytime its just the same .Changing the proxy to EU in options did absolutely nothing.
    I cant believe that i need to stop playing because of Lag.I beg u Cryptic ,if there is anything u can do to somehow make it playable please do it.If there is anything i can do from my part i will.
    I wish it was my pc or graphic card ,i wish it was my ISP ...but "unfortunately" everything else is just fine.
    I also play Eve and i have no lag issue there.
    Please do something.This problem wasnt there from the start so it got to be something related to recent events/patches/servers ..whatever of STO.:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Instead of choosing any proxy in "Options" at start up and checking "None" made a great difference.
    Much better now.:o
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I also seem to be back with no delays/lag. I emailed BT and got response telling me im at 80gb of 100gb limit and if I hit 100gb they will reduce my speed. Kinda funny as for my £23 p/m upto 20mb I only ever get 3.5-4mb. Me think Virgin is heading my way very soon.

    Suprisingly last night at 17:46-19:10 GMT I played and had no lag. Wonder what they stopped at BT end?
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