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servernot responding

SystemSystem Member, NoReporting Posts: 178,019 Arc User
this is getting very funny NOT am getting server not responding everytime i log on im not happy because i pay my money to play and can are you going to refund me my money you need to get you ****ing **** to gether because i will leave it this type of **** keeps happening
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    This keeps happening too to me and my friend from north europe area. I can stay logged on ingame about 5-10 sec and then i loose connection to server.I I lost big fleet battle but and its shames a bit, but i would like to see this fixed too quick. Good lucks to SWO engineers to repair this prop quick.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Getting the same issue, logging in from Europe as well.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    post some information that people can use to identify the area of the problem.

    at the very least post the results of
    tracert patchserver.crypticstudios.com
    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate).
    in game command /netgraph 1 to dispaly ingame latency.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Cryptic ought to fix this asap rlly. Game's been out for a few months now, time to iron those bugs out I'd say!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    March 4th.

    The day of this patch is when I started getting server diconnects. Something about that patch has caused at least 5 dc's a day and over 15 server disconnects today. I am to the point I am sorry I did a 12 month sub.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    UfcFan78 wrote: »
    March 4th.

    The day of this patch is when I started getting server diconnects. Something about that patch has caused at least 5 dc's a day and over 15 server disconnects today. I am to the point I am sorry I did a 12 month sub.

    Hai,

    you are not alone, i have the same disconnects since the 1.1 Patch.
    I can run both Instances, Tribble and Holodek at the same time. But if i get an disconnect, i was always disconnected from one Server, where i try to change the Instance. The other Server keep the Connection, until i try to chance the Instance. But i never loose the connection on booth Server at the same time. So it can´t be a problem with the ISP. I think, there is a Problem with the Instance handling and Timesettings for Server Timeout.

    By,

    (Sorry for my Bad English ;-9 )
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Same problem here in Oregon USA. Just bought the game yesterday and I have been able to get in a total of 2 times for about 15 minutes each time. Tried about 25 times all morning. Seems when it goes between loads is when I get server disconnects or after character selection. Glad I only got the monthly plan and only paid $30 for the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I'm guessing it's server problems on the game side? I was able to play again for 10 minutes until I had to warp the server not responding again. Anyone else having this problem?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    It is 1:30am where I'm at in Tennessee and I have been getting the Disconnected from server since I received the latest patch this past Thursday. I can play Warbirds and C&C4 Online without any disconnects so it is not my ISP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Same here, had a previous thread about it. Never had a problem until the new patch. Then all the sudden, DCs left and right.

    Also around that time, the demos and such were launched. Maybe it's a bit over capacity? Dunno. I've done the nettest nonsense and I've contacted the NOC of my ISP and bypassed my router and it keeps happening.

    There's been no resolution as of yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    It is 1:30am where I'm at in Tennessee and I have been getting the Disconnected from server since I received the latest patch this past Thursday. I can play Warbirds and C&C4 Online without any disconnects so it is not my ISP.

    In TN also. Get any flooding?

    Bump
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Yeah, i've been having crazy disconnect problems today and last night. In Texas btw.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Everytime I have tryed to log in, it says "Trying to upload the launcher. Please be patient." It has been trying for 9 straight hours! i am running Windows 7, and I have all the complient hardware and drivers for it. Whats the deal?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    PegasusMD wrote:
    post some information that people can use to identify the area of the problem.

    at the very least post the results of
    tracert patchserver.crypticstudios.com
    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate).
    in game command /netgraph 1 to dispaly ingame latency.

    Heres my TRACERT which looks pretty good as are my pings to startrekonline.com
    ______________________________________________________
    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.TRIBBLE.x.x
    2 28 ms 35 ms 28 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154
    .142]
    3 40 ms 29 ms 29 ms 217.47.154.125
    4 29 ms 33 ms 29 ms 217.47.74.170
    5 30 ms 29 ms 49 ms 217.41.175.17
    6 28 ms 30 ms 30 ms 217.41.175.66
    7 29 ms 29 ms 29 ms 217.41.175.78
    8 29 ms 45 ms 28 ms 217.41.175.46
    9 29 ms 29 ms 41 ms 217.47.41.178
    10 42 ms 30 ms 50 ms 194.72.31.217
    11 31 ms 43 ms 31 ms core3-pos0-0-0-3.ealing.ukcore.bt.net [62.6.201.
    61]
    12 31 ms 43 ms 30 ms transit1-xe0-0-0.ealing.ukcore.bt.net [62.6.200.
    106]
    13 31 ms 31 ms 31 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
    14 31 ms 32 ms 31 ms t2c2-p3-1.uk-lon1.eu.bt.net [166.49.208.110]
    15 45 ms 35 ms 33 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
    16 33 ms 49 ms 47 ms 195.66.224.130
    17 104 ms 104 ms 104 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
    18 112 ms 109 ms 108 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
    19 113 ms 122 ms 109 ms 216.55.4.18
    20 121 ms 122 ms 121 ms patchserver.crypticstudios.com [208.95.184.25]
    ______________________________________________________

    But the NETGRAPH 1 in game gives ping of 600-5000 - what gives as pre 20:00 GMT I get avg 180-250 ms.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    MF_Riker wrote:
    Everytime I have tryed to log in, it says "Trying to upload the launcher. Please be patient." It has been trying for 9 straight hours! i am running Windows 7, and I have all the complient hardware and drivers for it. Whats the deal?

    If the launcher is not running then there could be a few different things. Try the following:

    Running as admin (right click on the icon and select run as admin)
    Make sure that your IE is up to date
    Make sure you try disabling your security protocols temporally (Anti - virus, Antispyware, Firewalls, Windows defender)
    Make sure your firewalls have the proper exceptions made for Star Trek
    Try bypassing your router and try running directly from the modem

    Also run and post a nettest.

    http://files.champions-online.com/nettest.exe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Gkaruk wrote: »
    But the NETGRAPH 1 in game gives ping of 600-5000 - what gives as pre 20:00 GMT I get avg 180-250 ms.

    Your trace route dose look ok, but the statement above indicates ISP filtering or throttling. Try running a nettest prior to this time then after. Then post these results. Have you tried the proxy options in the launcher?

    http://files.champions-online.com/nettest.exe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    there's absolutely nothing wrong with my connection to STO or anything else. but I can also post nettest output. coincidence??????????
    contacting nettest server..
    Local IP:
    Ping: 107.1 msec
    Port: 80: 416 KB/sec 26 KB/sec 631 KB/sec 500
    Port: 80: 410 KB/sec 22 KB/sec 443 KB/sec 500
    Port: 443: 421 KB/sec 26 KB/sec 605 KB/sec 500
    Port: 443: 429 KB/sec 26 KB/sec 613 KB/sec 500
    Port: 7255: 419 KB/sec 25 KB/sec 599 KB/sec 500
    Port: 7255: 420 KB/sec 25 KB/sec 599 KB/sec 500
    Port: 7003: 426 KB/sec 28 KB/sec 610 KB/sec 500
    Port: 7003: 430 KB/sec 25 KB/sec 611 KB/sec 500
    Port: 7202: 426 KB/sec 26 KB/sec 607 KB/sec 500
    Port: 7202: 436 KB/sec 26 KB/sec 620 KB/sec 500
    Port: 7499: 429 KB/sec 29 KB/sec 612 KB/sec 500
    Port: 7499: 428 KB/sec 32 KB/sec 793 KB/sec 500
    Port: 80: 423 KB/sec 27 KB/sec 607 KB/sec 500
    Idle NIC bandwidth Send: 15 KB/sec Recv: 286 KB/sec
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    there's absolutely nothing wrong with my connection to STO or anything else. but I can also post nettest output. coincidence??????????

    Are there times when you have no connection problems with Star Trek say prior to 3pm and after 12am ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Are there times when you have no connection problems with Star Trek say prior to 3pm and after 12am ?
    PDT? I'm not sure what time zone you guys use, but I was online earlier this morning (maybe like 4-6 hours ago) and didn't have any problems. But like I said before, I don't usually have problems connecting. It's probably client-side or ISP throttling, like you suggested.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    PDT? I'm not sure what time zone you guys use, but I was online earlier this morning (maybe like 4-6 hours ago) and didn't have any problems. But like I said before, I don't usually have problems connecting. It's probably client-side or ISP throttling, like you suggested.

    You can also try the US proxy in the launcher if you having connection issues. This may or may not help, but it is an option.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    You can also try the US proxy in the launcher if you having connection issues. This may or may not help, but it is an option. I
    No, no. I'm not the one having problems. If I were, I probably wouldn't make a badly-written post on the forums like everyone else.

    What I'm getting at is that I'm literally the only one in this thread who knows how to run nettest.exe on my computer and paste the output. Computer literacy is inversely proportional to computer problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Lets start off with 3 points. Point A is your computer on your internal network. Point B is your ISP and external networks. Point C is our servers. The dashes represent your network traffic and the path it takes.


    A
    B
    As you can see the path from A to B is pretty simple there is very little that can go wrong, but things can still cause issues from A to B.

    A -- -- -- B
    This is an example of an over protected network which can limit your connectivity. Reducing the amount of barriers or allowing the traffic access through those barriers will help your connection maintain stability.

    A
    B
    C
    This would be a healthy connection to our servers.

    A
    B-- - - - --- --- --- -- - -- C
    This would be more of an example of a connection that has had the traffic shaped or throttled by the ISP thus causing instability.

    A
    B
    B2----B3----B4
    B5----C
    This would be an example of your network traffic being redirected or rerouted by your ISP in turn increasing latency. This would be more common with satellite internet users, or users on the opposite end of the world.

    Any of these examples can result in the server not responding errors. Running a Nettest can determine if your ports are being blocked. This can also tell us if your information is being broken down along the way.

    Now one of the solutions we do have is the proxy. This will help maintain a connection if your having issues, but it may not work. Trying the proxy is one of the 1st things you should try.

    Unfortunately networking is not that simple and there is no way to "fix" the internet. Keep in mind that the internet is just a collection of different networks connected together. If one has problems or issues it can affect an opposing network.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Lets start off with 3 points. Point A is your computer on your internal network. Point B is your ISP and external networks. Point C is our servers. The dashes represent your network traffic and the path it takes.


    A
    B
    As you can see the path from A to B is pretty simple there is very little that can go wrong, but things can still cause issues from A to B.

    A -- -- -- B
    This is an example of an over protected network which can limit your connectivity. Reducing the amount of barriers or allowing the traffic access through those barriers will help your connection maintain stability.

    A
    B
    C
    This would be a healthy connection to our servers.

    A
    B-- - - - --- --- --- -- - -- C
    This would be more of an example of a connection that has had the traffic shaped or throttled by the ISP thus causing instability.

    A
    B
    B2----B3----B4
    B5----C
    This would be an example of your network traffic being redirected or rerouted by your ISP in turn increasing latency. This would be more common with satellite internet users, or users on the opposite end of the world.

    Any of these examples can result in the server not responding errors. Running a Nettest can determine if your ports are being blocked. This can also tell us if your information is being broken down along the way.

    Now one of the solutions we do have is the proxy. This will help maintain a connection if your having issues, but it may not work. Trying the proxy is one of the 1st things you should try.

    Unfortunately networking is not that simple and there is no way to "fix" the internet. Keep in mind that the internet is just a collection of different networks connected together. If one has problems or issues it can affect an opposing network.

    Edited for inappropriate content.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    wow that was really mature...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Oh, I'm from Croatia, on a relatively slow 4Mbps/256kbps connection - usually I get server disconnects when all the people from the US (my night hours) start playing.

    During the European day, so to speak, all is fine.

    Recently we were playing a STF and a guy and me, who live in a 20 km radius got disconnected constantly. It helped to change to the EU Proxy, but it's not always working.

    However, in general the game and connection are pretty stable, however when you start getting disconnects it won't stop on one, usually.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Haven't seen this anywhere else so I'll post it here. If you're getting server connection lost it may be an issue with how windows handles your wireless. The game was just about unplayable for me, but I connected a wired connection and now it works fine. Its not a bandwidth issue. I think it may have to do with how windows 7 treats wireless. I'll post more as i get it figured out.
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