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Getting timed out when i start demo

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Every time i try to start the demo it says its trying to connect to the account server but after a few minutes i get timed out can anyone help?
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    (assuming you properly actived the demo account by clicking on this link:
    http://www.startrekonline.com/user/free_demo_start/Cryptic )

    The game required ports 7000-7500 to be open and unfiltered.
    Auth server connection I believe are on port 7004

    download and run nettest to check a sample of your ports and post results.
    Also be sure both Starttrekonline.exe and gameclient.exe are set as exceptions (authorized net access) in our firewall and antivirus.

    if using win 7 and vista you may need to set both exe to run as admin.
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