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patching freezes

SystemSystem Member, NoReporting Posts: 178,019 Arc User
when i open startrek online, and click patch, it will go for awhile, but then freeze.

http://pastebin.com/Qui4pirT

HELP!
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    How frozen is frozen? Do the dots (".", "..", "...", etc) in the status bar still cycle? Does anything show as changing in the transfer debug dialog (press X)?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    coderanger wrote:
    How frozen is frozen? Do the dots (".", "..", "...", etc) in the status bar still cycle? Does anything show as changing in the transfer debug dialog (press X)?

    nothing shows changing in the transfer debug. It wont even open. the status bar stops. And when i move the cursor over that window it changes to an hour glass.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Curtis_T wrote:
    nothing shows changing in the transfer debug. It wont even open. the status bar stops. And when i move the cursor over that window it changes to an hour glass.

    this happend me too and ive loaded this game on 4 different computers. What to do is exit and start again the patch doesnt take as long as what already was patched b4 it stopped is still there. The loading bar goes back to the start but you should notce the MB to be downloaded are less than b4. Hope this helps:D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Curtis_T wrote:
    nothing shows changing in the transfer debug. It wont even open. the status bar stops. And when i move the cursor over that window it changes to an hour glass.
    Okay, please upload a memory dump. You can do this by letting the launcher get to the point where it is frozen, and then run CrypticError.exe in the launcher's folder. It should display a window to select which program to dump, choose Star Trek Online.exe. Once the upload has completed, please post the ID number it gives you so I can look it up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Tyron_Jara wrote:
    this happend me too and ive loaded this game on 4 different computers. What to do is exit and start again the patch doesnt take as long as what already was patched b4 it stopped is still there. The loading bar goes back to the start but you should notce the MB to be downloaded are less than b4. Hope this helps:D

    I didnt notice that! thx.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    coderanger wrote:
    Okay, please upload a memory dump. You can do this by letting the launcher get to the point where it is frozen, and then run CrypticError.exe in the launcher's folder. It should display a window to select which program to dump, choose Star Trek Online.exe. Once the upload has completed, please post the ID number it gives you so I can look it up.

    I tried this. but when I opened up the crypticerror it didnt list any programs to choose from.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Curtis_T wrote:
    when i open startrek online, and click patch, it will go for awhile, but then freeze.

    http://pastebin.com/Qui4pirT

    HELP!

    I HAVE THE SAME PROBLEM BUT MINE DOSEN'T LOAD AT ALL,IT WON'T EVEN LET ME CLICK PATCH(OR DO YOU PRESS THAT AT ALL IM SO CONFUSED)I HAVE NO IDEA AT ALL WHAT TO DO IS THE LITTLE BLUE OVEL NEXT TO PATCH THE LOAD BAR?????IT ALSO SAYS SERVER DOWN,DOES IT NEED TO BE UP TO WORK,IT ALSO SAYS ACOUNT ERROR PLEASE CONTACT BILLING SUPPORT?????DOES ANYONE KNOW HOW TO HELP IN ENGLISH?!?!?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    if you are using the demo you need to set up the account as a demo account to play.
    try this link http://www.startrekonline.com/user/free_demo_start/Cryptic

    if you bought a retail game you need to
    1. enter the retail key
    2. select a subscription option (required)
    3. enter a valid payment method for the subscription (credit card, gametime card or paypal account) and have it validated.
    you will then have 30 game game time added and you will not be charge for the subscription until after the 30 days are up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    PegasusMD wrote:
    if you are using the demo you need to set up the account as a demo account to play.
    try this link http://www.startrekonline.com/user/free_demo_start/Cryptic

    if you bought a retail game you need to
    1. enter the retail key
    2. select a subscription option (required)
    3. enter a valid payment method for the subscription (credit card, gametime card or paypal account) and have it validated.
    you will then have 30 game game time added and you will not be charge for the subscription until after the 30 days are up.

    I DIDN'T THINK I NEEDED TO PAY A SUBSCRIPTION THIS STINKS I THOUGHT I JUST HAD TO BUY IT,NOW I HAVE TO RETURN IT,(OR DO I)BUT I STILL CAN'T PAY ONCE A WEEK OR SOMETHING IT NEVER TALKED ABOUT THAT!!!!!!!!
    PLEESE HELP QUICK(DO I OR DON'T I HAVE TO PAY TO PLAY BECUSE I THOUGHT I JUST HAD TO BUY IT AND PLAY)(PLEASE SPEAK ENGLISH AND TELL WERE STUFF IS BECASE IM NOT A GUENIUS)!!!!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Back of box says subscription required. Minimum is 1 month. . but like I stated earlier you are not chaged for the subscription until after the 30 days you get for setting up the subscription is used first. If you cancel before the 30 days end then you are not charged at all.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    PegasusMD wrote:
    Back of box says subscription required. Minimum is 1 month. . but like I stated earlier you are not chaged for the subscription until after the 30 days you get for setting up the subscription is used first. If you cancel before the 30 days end then you are not charged at all.

    ENGLISH!!!!!!!!!!!!!!!!!!!!!SERVER DOWN DOES IT MEAN ANYTHING!!!!!!!!!!!!!!ACOUNT ERROR CONTACT BILLING SUPPORT,DO THEY MEAN ANYTHING!!!!!!!!!!!!!!!!!PLEASE HELP!!!!!!!!!!!!!!!!!!!I WANT TO PLAY!!!!!!!!!!!!!!!! IT IS MESSED UP!!!!!!!!! HOW MUCH DO I HAVE TO PAY!!!!!!!!!!!!!BIG WORDS MAKE HEAD GO BOOM BOOM!!!!!!!!!!!!!!!!!!SPEAK ENGLISH!!!!!!!!!!!!!!!!!!!AGH!!!!!!!!!!!!!!!!!THE PATCH THING IS FROZEN!!!!!!!!!!!!!!!!!!!!!!!!!!I JUST WANT TO MAKE A SIENCE OFFICER!!!!!!!!!!!!!!!!!WITH A WIERD HEAD!!!!!!!!!!!!!!!!
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