test content
What is the Arc Client?
Install Arc

Stuck at Trying to Update Launcher on Demo

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Does STO go down on Tuesday like WoW does? I downloaded & installed the demo and the launcher is stuck at "Trying to update the launcher. Please be patient. Tried connecting # times" and never connects. :confused:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Having the same issue myself, i was at 10 times retried and have restarted it and am back at 9. Would love a dev post for a fix here or some bit of info from anyone as to a work around for this issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Yeah, was just about to try the demo and getting the same message. Guess we should just try again later.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    there is maintenance time between 3 AM to 5 AM PDT . But updating launcher can be stopped by problems of the program connecting to the net.
    Blocked by firewall or antivirus programs, Problems with IE browser (as the launcher uses componets of IE even if you use a different browser) like it set to workoffline,

    Patching is also uses port 7255 . the game uses ports 7000-7500 so if those ports are blocked or filter can cause problems.

    Also if using win 7 or vista besure the launcher exe and gameclient exe are set to run as admin.

    also do a tracert patchserver.crypticstudios.com to see if you have a patch connection to the patchserver.

    download and run nettest to do a quick check on a sample of the ports the game uses.
    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). (also besure it is set to run as admin in vista and win7 and allowed by the firewall/antivirus)
    )
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Eh, nah, it was just a temporary server side thing. The launcher is starting normally now, although the game servers are still down for maintenance.

    Surely three people wouldn't appear within 10 minutes who have some kind of ninja-firewall blocking stuff without anyone knowing :p
Sign In or Register to comment.