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Referral e-mail not changing to name?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
A friend of mine accepted a referral i sent him and status is listed as Accepted, the key Redeemed.... but his name is just his E-Mail still and no character/account name??? :confused:
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Alexraptor wrote: »
    A friend of mine accepted a referral i sent him and status is listed as Accepted, the key Redeemed.... but his name is just his E-Mail still and no character/account name??? :confused:

    One of my referrals is like that too. No idea why.

    :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Guess its pointless to bump this now since its a weekend.... :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I'll be looking into that to see if it's a bug. Thanks!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Update: From my findings, it looks like a bug. If it's not, then it's just one of those things where there is sometimes a delay before it properly updates. I've filed a bug and sent it to the web team.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    GM_Destra wrote:
    Update: From my findings, it looks like a bug. If it's not, then it's just one of those things where there is sometimes a delay before it properly updates. I've filed a bug and sent it to the web team.

    This could explain why I am not getting the tribble or warp to button even though my referred friend has bought the game. It has the email for the buddy name instead of the global name. So instead of the referral system looking for my buddy's global it is looking for a global that is identical to his email.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    starkaos wrote: »
    This could explain why I am not getting the tribble or warp to button even though my referred friend has bought the game. It has the email for the buddy name instead of the global name. So instead of the referral system looking for my buddy's global it is looking for a global that is identical to his email.

    Nope. Your situation is different.

    After looking at your account information, I can see that you encountered a different bug.

    Currently, if you attempt to apply a referral key to your own account, it will give you an error message saying you cannot recruit your self. However, once you attempt to apply that key to an actual referral, it will appear to be successful, but your accounts will not be linked. This is due to the fact referral keys "break" if you try and apply them to your own account. This is one of the bugs that came up this weekend that we are trying to get fixed ASAP.

    -Destra
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I'm having this problem too - but it now says "Offer Cancelled" even though the key used allowed my friend to get access to the Demo, using the newly registered account, and adding the retail key + subscription plan. Her 'recruitment' and my Invitation Status doesn't seem to have been linked...and now for some reason, it's 'Cancelled'? :( Hope it's sorted out soon. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I have several referral emails that never changed to account name and they are definitely not my own account. Granted, I haven't had the same issues as others with the referral not showing as upgraded... knock on wood and thank god.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Any update on this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Bump for update plz

    :rolleyes:
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