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to cryptic: cancellation survey is misleading and incomplete

SystemSystem Member, NoReporting Posts: 178,019 Arc User
i jusy cancelled my subscription (for the same reason most people seem to, .. however thats not the point of this topic).

cryptic: i understand you want to find out why people are leaving: but your survey is grossly lacking.

you basically have 3 options in the (non technical related) survey:
- not enough instances
- not enough missions
- skill/power system wanting

i dare say most people quit because of OTHER reasons that desperatly need to be adressed:
(no need to list them, cos it is done over and over again on this forum anyway).

according to your survey your results can only yield: - that people have no problem with instancing whatsoever, and that people mostly quit, because of lacking missions (which can be added later).

is this how your to-do list for the future is done? "all is fine, they just want some more instanced missions".

This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines ~Your Pal, Indigofyre
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Do you think they really care why you left!?

    Muahahaha! ;)


    Just kidding, the survey they gave us after headstart was the same way:

    1. Do you think Star Trek Online is
    a. A great game
    b. The GREATEST game evar!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    No place to comment in the survey?

    There really should be as those choses are rather limiting. If they really want the specific feedback from individuals who actually went ahead and cancelled their subscriptions, then there really, really needs to be a section where the person can write in their reasons.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Do you think they really care why you left!?

    Muahahaha! ;)

    !

    i may add that "they" edited my post and deleted half of it, mere minutes after I had posted.
    very efficient censorship they employ. HATS OFF

    I'd say they need to know why people left, so they can fill that gap with marketing propaganda for the next game.
    however, I was merely pointing out that their forced survey is flawed beyond redemption and wont yield ANY usable information whatsoever for them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Hello, I am one of those guys that left and was reinvited to the game for a weekend.

    as for thier survey...go fig. :p
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