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Mission Impossible -- Fix my friend's account!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
My friend, Kahskiori (at least I think that's how she spells it) made an account so she could play the STO demo. However, she tried logging in today and it wouldn't let her. It told her there was an account error and to contact billing or something.

So she tried to make a thread in the forum to figure out what was up, but apparently she doesn't even have sufficient privelages to do that.... which sounds odd to me.

In any case, I'm posting this thread on her behalf to figure out what's up. Does anyone know what would be causing such issues?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Did she contact billing as requested?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    She may have got an email to verify her email address. Might want to check that too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    There is no account with the name that you have supplied.
    I am going to need the actual account name before I can do anything to help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Sorry for not responding sooner ... her account should be "Kahskhiori"

    I'll PM you the name, I guess, unless another admin can help us with this....
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