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What is the Arc Client?
Install Arc

Purchase via Atari, already have demo installed...

SystemSystem Member, NoReporting Posts: 178,019 Arc User
...do I need to re-download all 8 gigs and reinstall? Is there a way to simply apply my Atari key to my account? How would I do that as there doesn't seem to be a function to do so in the account section of the site?

I have scoured the forum and seen no straight answer about this, does anyone have any actual information?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Are you saying you got a key when you downloaded the free demo? i didn't. When I launch the patcher it tries to connect then says 'account error, please contact billing'. I have submitted a ticket and the reply simply said that the free demo doesn't start till 10 on friday 7th. Well it's after that time and I'm still getting the error report. I've re-submitted the ticket
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Hrm, no, I didn't get a key when I got the demo, I played through the demo. It ended up working for me around 10:15 this morning.

    What I'm asking is:

    1) if I purchase the full game, do I have to redownload the thing or will it work with the already installed demo client?

    2) How can I attach my purchase Key (that I will presumably get from Atari once purchased) to my current account and character who has already gone through the training missions?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Thanks. I just realised while reading another thread that you'd purchased a retail copy and wasn't on about the demo. Hope you get an answer soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Reymas wrote: »
    ...do I need to re-download all 8 gigs and reinstall? Is there a way to simply apply my Atari key to my account? How would I do that as there doesn't seem to be a function to do so in the account section of the site?

    I have scoured the forum and seen no straight answer about this, does anyone have any actual information?
    You don't need to reinstall the client, you just need to register your retail key here... http://www.startrekonline.com/activate

    (By they way, you do know that you have to have a subscription in addition to the retail package, with the first 30 days of play free...)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Thanks grouchy, very helpful!

    And yes I was aware of that, already punched in my billing info for my STO account.

    Thanks!
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