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Collectors Edition Does not have 30 days free?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I recently purchased the collectors edition of Star Trek Online, with the understanding I would receive 30 days free. However once I installed the game and registered I was prompted to pay for a month of service. Does anyone know why I have not received my 30-days free?

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    You get your free 30-days of play once you enter your subscrption information... (In other words, you won't be charged for your subscription until the first 30 days have passed)
    Question: When will I be charged for my subscription?
    Answer: You will be charged for your subscription 30 days after your have registered your Game Key and entered a payment method to your account, excluding Lifetime subscriptions which are charged immediately. Once your subscription has been activated you will be sent a confirmation and allowed access to Star Trek Online.
    http://www.startrekonline.com/support/billing
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