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Refund for life sub

SystemSystem Member, NoReporting Posts: 178,019 Arc User
How do i get a refund if i just bought a life time sub, i was under the impression i would get a borg, and there was no borg when i paid that huge 300 bucks? the players online told me that was still in effect, and i didn't read the forems to know they were either lieing to me or made an error! either way if its possible to get a refund plz email me with the directions on how to go about it at foxtrait@yahoo.com, Thanks and have a great night!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    The only way to get a refund is ask nicely thats about it or ask for a charge back from you CC company. But be warned that CC companys have been not doing this Cryptic did offer refunds for the ones that preorded and bought the lifetime befor game launched for 30days. As of now dont think they are offering refunds anymore so this Your SOL
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    foxtrait wrote: »
    How do i get a refund if i just bought a life time sub, i was under the impression i would get a borg, and there was no borg when i paid that huge 300 bucks? the players online told me that was still in effect, and i didn't read the forems to know they were either lieing to me or made an error! either way if its possible to get a refund plz email me with the directions on how to go about it at foxtrait@yahoo.com, Thanks and have a great night!

    The borg were only available with the preorder lifetime subscription. The players online gave you bad info. It says pretty clearly where you order the LT that its only covers subscription fees.

    But contact Billing support and be polite. They may give you a refund if you ask nicely and explain your mistake. If you can, try calling them during business hours. Otherwise you'll need to write them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    personae wrote:
    The borg were only available with the preorder lifetime subscription. The players online gave you bad info. It says pretty clearly where you order the LT that its only covers subscription fees.

    But contact Billing support and be polite. They may give you a refund if you ask nicely and explain your mistake. If you can, try calling them during business hours. Otherwise you'll need to write them.

    Ok tyvm for the information, im off to bed bummed out, but its ok i like the game anyways so if no refund i will never incur a bill to hang out i guess, have a wonderful night, and thanks again!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    foxtrait wrote: »
    How do i get a refund if i just bought a life time sub, i was under the impression i would get a borg, and there was no borg when i paid that huge 300 bucks? the players online told me that was still in effect, and i didn't read the forems to know they were either lieing to me or made an error! either way if its possible to get a refund plz email me with the directions on how to go about it at foxtrait@yahoo.com, Thanks and have a great night!

    Caveat emptor. I remember once when this guy in a green suit told me of this great deal to see the world and get paid for it. Got to carry a rifle too. :D
    Ok tyvm for the information, im off to bed bummed out, but its ok i like the game anyways so if no refund i will never incur a bill to hang out i guess, have a wonderful night, and thanks again!
    If you like the game, don't worry. It'll work out in the long run.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I did the same thing, not realising that the Borg playable and the 2 extra slots where preorder only, sent a ticket and was told sorry about you luck
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    foxtrait wrote: »
    How do i get a refund if i just bought a life time sub, i was under the impression i would get a borg, and there was no borg when i paid that huge 300 bucks? the players online told me that was still in effect, and i didn't read the forems to know they were either lieing to me or made an error! either way if its possible to get a refund plz email me with the directions on how to go about it at foxtrait@yahoo.com, Thanks and have a great night!

    Simple short and straight out: The other players lied to you. Intentionally or not, they should all have know that the borg was only a pre-launch offer...
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