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I can no longer log in

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi Sir,

I can no longer log in, when I give My pasword, it says invalid pasword.
what should I do ?

Eskaton
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Yeah, noticed the same thing, as I was about to cancel my account for STO. Didn't accept the password anymore.

    Had to request a new password, then change it again to a new one...to be able finally to unsub!

    Good bye Cryptic, hope we wont meet anymore. Good bye Star Trek, I hope to see you again in the hands of competent developers.

    :rolleyes:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    hi,

    well how do you request a new pasword ?

    Eskaton
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    before you get carried way changing your password make sure your cap locks is on/off


    also if you are using numbers make sure your num lock is on/off too
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    should be a reset password button or forgot password button somewhere at login.....try going to your account on this web-site and do it that way......not through the game, but the web site.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    also make sure you have an active account. im coming to the end of my 90 days free.
    if you bought the game at the same time as me with the same number of free days your free time might have expired, so just check your expiry date in your account
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    You have multiple accounts or something? You are here posting so it seems to me you can log in just fine.

    Edit... P.S. There is a server maintenance scheduled 2am - 5am PST this morning, i.e. still now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Galtrovan wrote: »
    You have multiple accounts or something? You are here posting so it seems to me you can log in just fine.

    Edit... P.S. There is a server maintenance scheduled 2am - 5am PST this morning, i.e. still now.

    I could be that they forgot their password. Depending upon the last time they were on the forums and the settings of their browser, they could easily not be able to log into the game and yet be able to log into the forums.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I think he was just originally trying to login when the maintenance was still going on.
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