I must have made at least three GM calls since the game has gone on, waited patiently, and nothing has ever come of it.
I would like something. I don't care if it is a GM saying that my time isn't as valuable as say another person's would be better than what is going on here. I never get a message, nothing.
Take for instance, right now, there is an enemy ship stuck in the environment on one of the patrol missions. Now, the mission is nearly complete. I've got (4/5) ships dead. I want this mission done. Shouldn't this be an easy GM fix?
Once I got stuck in an environment after respawning on a PvP map. I waited for a while and then nothing. I ended up having to quit the whole PvP map.
I know it's slightly trivial to a degree in the long run whether or not a mission completes or my experience on one PvP map sucks, but this stuff ****es me off.
I mean, this game has a lot of faults and I'm willing to let a lot of things slide, because I like rolling around in a starship and making believe that I really am exploring new worlds and new civilizations. But poor customer service should not stand.
I mean really. My buddy bought this game months and months ago and had a critical error where the game wouldn't even start. You guys sure didn't do jack for that dude. Wouldn't he have been a paying customer? Maybe even month after month after month....
Oh yeah, and I'm finished typing this, I exited the map, re-entered the map, got all the anomaly bits on the map and still no GM response.
Okay, after all that not getting any help, I've logged off.
Seriously, devs, mods, what have you's, maybe you ought to go figure out how to get people to be GMs for a weekend or something and also do something to make this up. I don't want to have to repeat a stupid tasteless patrol mission just because a GM can't respond to a simple question.
Really. I mean, a simple private message. Anything. Any type of communication that my message to the GM help thingie was received by a human would have sufficed!
I'll slam this game and the devs for a lot of things, but in my experience over having to contact the GMs multiple times due to the spam system silencing me for no reason (often while I wasn't logged in) I've gotten a prompt response and my issue fixed.
Im not sure about your GM issue (I only dealt with em once and got a response the next day, not what I wanted but they did respond). However if you ever get stuck on the scenery again just type /stuck and it should move you out of the scenery your stuck on.
Im not sure about your GM issue (I only dealt with em once and got a response the next day, not what I wanted but they did respond). However if you ever get stuck on the scenery again just type /stuck and it should move you out of the scenery your stuck on.
In the PvP map where that happened to me, I did type /stuck and it didn't work out.
Patience is a virtue. Seriously though (and why I made that first comment), you allowed 7 minutes from the time you posted your first post to the second. That is not much time and you are not the only person that needs a GM. My only advice, give it more time.
Patience is a virtue. Seriously though (and why I made that first comment), you allowed 7 minutes from the time you posted your first post to the second. That is not much time and you are not the only person that needs a GM. My only advice, give it more time.
I understand that, but I would like just something. I would like a message saying that they are backed up or on the way. Something to show that I'm acknowledged beyond a generic response.
I have to agree with the original poster on this issue... The GM and customer service sucks for this game. All ive gotten so far are form letter responses to my issues and usually 12 to 36 hours after i had sent in the tickets
I understand that, but I would like just something. I would like a message saying that they are backed up or on the way. Something to show that I'm acknowledged beyond a generic response.
If they are busy, they may not have the time to respond....hence why they are busy. Again, the only thing I can suggest is to be patient.
If they are busy, they may not have the time to respond....hence why they are busy. Again, the only thing I can suggest is to be patient.
I just logged in to do this stuff again,
but I opened the thing that shows you the reports you filed and not a single one I've filed with a GM has been answered. Some of them are more than a month old. So.... if they don't answer me by the time that I'm thinking about paying for another month of subscription, then when are they going to answer me?
There was a player on Tribble who accidentally over-wrote his character with one from Holodeck (he'd been leveling exclusively on Tribble for a few weeks).
Thanks to precise information, the GMs were able to restore his old character after a couple days.
That said, my only major problem got solved before the GMs responded.
The one time I actually talked to a GM it was more than fine.
My problem is with the front-line copypasta responses. Most tickets get a "refile as bug" macro, others get similar round-file copy-pasted responses. The line "living and evolving" particularly annoys me, as asking whether quantum mines using photon skills gets the bug-refile copypasta.
Apparently, the only solution is to spam them, and state clearly that you can copy/paste just as easily. I don't particularly enjoy throwing childish tantrums like that.
But... the ONLY time I actually talked to a live GM was after noting that I could also copy/paste and log tickets just as fast as they were ignored....
But then the GM popped in and solved my issue in a lovely workaround and was very professional.
But... the ONLY time I actually talked to a live GM was after noting that I could also copy/paste and log tickets just as fast as they were ignored....
But then the GM popped in and solved my issue in a lovely workaround and was very professional.
I don't really have many problems while playing this game, but I think I'll try this method next time I do.
The one time I actually talked to a GM it was more than fine.
My problem is with the front-line copypasta responses. Most tickets get a "refile as bug" macro, others get similar round-file copy-pasted responses. The line "living and evolving" particularly annoys me, as asking whether quantum mines using photon skills gets the bug-refile copypasta.
Apparently, the only solution is to spam them, and state clearly that you can copy/paste just as easily. I don't particularly enjoy throwing childish tantrums like that.
But... the ONLY time I actually talked to a live GM was after noting that I could also copy/paste and log tickets just as fast as they were ignored....
But then the GM popped in and solved my issue in a lovely workaround and was very professional.
that bothers me though. I shouldn't have to do all that just to get something done.
I was curious because I am a GM, I spend my entire day answering tickets, and I don't recall ever seeing any tickets from Dorko1. So I loaded up his account to see what tickets were sneaking by me that I need to answer.
See your old pal Indigofyre hates it when players are stuck and can't enjoy themselves, unfortunately there are not enough hours in the day for me to help everyone.
Once I looked at Dorko1's tickets I immediately saw the issue. Unfortunately Dorko1 this is a case of miscommunication.
All of the tickets you have filed are filed as Bug Reports. When you click on the little "?" icon you have two options, "Bug Reports" and "GM Request." GM request goes to my department where we pull the ticket and rush off to help the players in need. Bug Reports go to an entirely different department who sift through them, test them to make sure they are legit, and then send them off to the devs.
Think of Bug Reports as a fire and forget way of letting us know you have spotted a problem. We get so many bug reports a day that it is impossible for us to answer all of them personally, but we read every one.
So the reason why a GM never responded to you Dorko1 is that the GMs never saw your requests. I am sorry that is what has happened, I would have helped you if I had know. Going forward make sure you send your tickets through GM request. This doesn't guarantee that we will respond right away (there are a lot of people in STO that need help) but we will respond with an answer.
I was curious because I am a GM, I spend my entire day answering tickets, and I don't recall ever seeing any tickets from Dorko1. So I loaded up his account to see what tickets were sneaking by me that I need to answer.
See your old pal Indigofyre hates it when players are stuck and can't enjoy themselves, unfortunately there are not enough hours in the day for me to help everyone.
Once I looked at Dorko1's tickets I immediately saw the issue. Unfortunately Dorko1 this is a case of miscommunication.
All of the tickets you have filed are filed as Bug Reports. When you click on the little "?" icon you have two options, "Bug Reports" and "GM Request." GM request goes to my department where we pull the ticket and rush off to help the players in need. Bug Reports go to an entirely different department who sift through them, test them to make sure they are legit, and then send them off to the devs.
Think of Bug Reports as a fire and forget way of letting us know you have spotted a problem. We get so many bug reports a day that it is impossible for us to answer all of them personally, but we read every one.
So the reason why a GM never responded to you Dorko1 is that the GMs never saw your requests. I am sorry that is what has happened, I would have helped you if I had know. Going forward make sure you send your tickets through GM request. This doesn't guarantee that we will respond right away (there are a lot of people in STO that need help) but we will respond with an answer.
I'll try it again the next time I have a problem, but I could have sworn I used the ? menu and went to GM request portion.
I'll try it again the next time I have a problem, but I could have sworn I used the ? menu and went to GM request portion.
There is one thing you can do to verify if you sent the ticket to the right department. Once you send your ticket go right back in and look at the "view my tickets." If there is already a generic response in the ticket then you sent them to the Bug Reports. We have it set up to automatically give all bug reports the "Thank you for the report we are going to look at this bug" response because we can't personally respond to each one.
GM Request tickets will be left blank in anticipation of the GM's response.
Personally I think all bugs should have a bug report send about them. Even if you do a GM Request submit the bug report right after.
There is one thing you can do to verify if you sent the ticket to the right department. Once you send your ticket go right back in and look at the "view my tickets." If there is already a generic response in the ticket then you sent them to the Bug Reports. We have it set up to automatically give all bug reports the "Thank you for the report we are going to look at this bug" response because we can't personally respond to each one.
GM Request tickets will be left blank in anticipation of the GM's response.
Personally I think all bugs should have a bug report send about them. Even if you do a GM Request submit the bug report right after.
last bug report I sent I got a GM message telling me that it was being refiled as a bug report and next time I should use bug report instead of contact a GM.
I'm certain I sent it as a bug report. I used the wizards for choosing the specific mission and map that the big appeared and as I've sent many before I'm happy I did it correctly.
You think there could be a bug that caused reports to go to the wrong department? ( and vice versa with GM requests )
There is one thing you can do to verify if you sent the ticket to the right department. Once you send your ticket go right back in and look at the "view my tickets." If there is already a generic response in the ticket then you sent them to the Bug Reports. We have it set up to automatically give all bug reports the "Thank you for the report we are going to look at this bug" response because we can't personally respond to each one.
GM Request tickets will be left blank in anticipation of the GM's response.
Personally I think all bugs should have a bug report send about them. Even if you do a GM Request submit the bug report right after.
Thanks. Sorry to get so upset about it, but I felt like I was being ignored all over the place.
I'm going to have to agree with the OP. I know I have submitted at least 3 GM Requests, and have gotten no useful help.
My first was for the Cage of Fire issue where you would only get 4 hostages to rescue, but you needed 5. Submitted a request, and waited for 2 hours, then logged for the night. Next day I got the canned reply, "we are aware of this issue". Ticket was set to Resolved and nothing more.
I ended up dropping the mission and restarting, made sure NOT to beam out before getting all 5 hostages. Went ahead and completed the mission, beamed out to my ship, and found that the mission was not completed. Went back down, found the mission empty. Submitted GM Request. Server hiccuped and I got booted. Logged back in, mission was still not completed, this time enemies were there again. Went through the mission AGAIN, completed it. Mission DID NOT complete AGAIN. Updated ticket, waited an hour, logged out to go to bed. Next day got canned "refiled as a bug, and GMs can't fix all bugs". Ticket is still open. I see that a bug for this was fixed, but I haven't redone it a fourth (grumble) time.
Latest one, trying to do the Hunting the Hunters mission. I have beamed down to the planet with my away team, and can use the first Transport mechanism to the next area. Problem is my BOs don't come with to the second area; they are still in the first area, and I'm not quite uber enough to fight that many Hirogen by myself. Submitted request, waited for over an hour. Switched characters, checked tickets and found a reply. The reply actually gave me some options to try, but they either didn't apply or were not helping (drop and reset mission is NOT a helpful option). Ticket is marked Resolved (like heck it is) and I cannot update it to inform support that their suggestions don't work. Why couldn't someone come and assist me instead of sending a useless reply (which I did not get any sign in game that it had been answered) and closing the ticket without finding out if it was actually resolved? I haven't revisited this mission either.
Frankly, I am NOT happy about how my requests for help seem to go unheeded in game. At this point I'm more likely to drop the mission and ignore it than submit a help request. Problem with that is now I can't progress, as that mission needs to be done before getting more from the contact.
last bug report I sent I got a GM message telling me that it was being refiled as a bug report and next time I should use bug report instead of contact a GM.
I'm certain I sent it as a bug report. I used the wizards for choosing the specific mission and map that the big appeared and as I've sent many before I'm happy I did it correctly.
You think there could be a bug that caused reports to go to the wrong department? ( and vice versa with GM requests )
Reading this I realized that I've recently experienced the same thing. I thought the 'refile' reply was odd. I've never had cause to petition for GM assistance. But I didn't think anything of it until now.
Why couldn't someone come and assist me instead of sending a useless reply (which I did not get any sign in game that it had been answered) and closing the ticket without finding out if it was actually resolved?
It all depends on when we get the ticket. Keep in mind we don't pick and choose. We complete the tickets in the order that we receive them. By the time we get to your ticket you might have been logged off. We can see your status in game when we are reviewing the ticket. If you are logged off all we can do is give you the best answer we can with the information that you provided and then we move on to the next ticket.
I agree it would be nice if we could follow up on each ticket to make sure everything is resolved properly, but unfortunately we do not have the bandwith to ensure that. While we may have phenomenal cosmic powers we are still people sitting at computers and can only do so much.
In your particular case Jetflash there are a lot of variables that would have caused what happened. You were stuck in the mission. When we got the ticket you might have been logged off. If you were then the bridge officer issue is a known issue that we as GMs do not have the tools to fix. The mission is completable without your bridge officers. I understand that not every character will be built for ground but mechanically you can win. So the best we can do for you if you are logged off is give some suggestions on how to get around being stuck. Another thing you can do is bring some teammates with you. Bugs that stop BOs don't stop captains.
We know that sometimes our answers are not the best answers, but we always try and give you the best answer we can with the information we have at the time. It all comes down to if we catch you online or not. Its like a game within a game.
How long are we supposed to wait around if we are stuck in a mission. I've had a problem like that before too several months ago. I waited for like 15 minutes. No ETA. No sign that anyone got the request. Ended up having to do the entire plodding annoying mission over again. Several hours later someone finally popped up asking if I needed help.
Really? He expected someone to be sitting there for 3 hours waiting for him to come along? I understand you guys can be busy. Would it be possibly to get some sort of ETA system up and running? That way I could maybe see I'm 4,747th in line and have a wait time of 4 hours and 7 minutes. I could then decide "Hmm. Cancel the request Ill just log out for the night."
One time I had an issue with a mission much like some of you guys, I just made sure to not afk and watched 3 movies and played my PS3 for four more hours. I was still entertained, I was just lazy and didn't feel like moving on from the mission. I totally could have gone on to do something else in game, but was just lazy.
GM's have billions of tickets a day, getting mad at them because they don't baby sit every single one of you is like getting angry when you stub your toe. Why get angry at the object when you could have learned to walk better as a child?
People get into the game, I realize that I do it too, but seriously we let little things get to us and cause our blood pressures to rise higher than normal for no more than pixels on a screen. I am at fault for it as well, because I get angry at video games all the time, every day.
I do not blame the GM's or Cryptic, it's just the nature of the beast. All MMO's are like that really, just some companies have a much larger GM pool and are larger companies in general. Cop out? Maybe, but it's the truth.
I'm going to throw my 2 cents in here. It took a full DAY for a gm to get back to me on a ticket I put in about my character T'ezri@Zoya. She has completed "Infected" 2 times, both prior to the STF being updated and is not being offered "The Cure" from D'Vak. I explained this in my ticket and the response i got was "I am sorry we do not have enough info to help you, please provide more details". How much is enough ?
I got stuck in the transwarp gate returning from Gamma Orionis to Qonos sector.
/stuck said it didn't work
/killme said use /stuck or swap instance
swapping instance didnt work as there were no possible maps
logging out / exiting STO and restarting didn't work - i was still stuck
My transwarp to Qonos power was on cooldown and had 23 mins left (when i first got stuck)
I submitted various calls for help via tickets, and raising the issue on the global chat channels but didnt get any response.
So after 23mins of being stuck i got my power back and transwarped home.
1hr later a dev sent me a /tell asking if I was ok.
Not good service, but the thing is if things like these happened to me when i was a new player or b4 I had bought a subscription/lifetime - i would just put the game down and play sumthing else. If Cryptic wast to keep/recruit new players they need to improve the immediate support.
It all depends on when we get the ticket. Keep in mind we don't pick and choose. We complete the tickets in the order that we receive them. By the time we get to your ticket you might have been logged off. We can see your status in game when we are reviewing the ticket. If you are logged off all we can do is give you the best answer we can with the information that you provided and then we move on to the next ticket.
I agree it would be nice if we could follow up on each ticket to make sure everything is resolved properly, but unfortunately we do not have the bandwith to ensure that. While we may have phenomenal cosmic powers we are still people sitting at computers and can only do so much.
In your particular case Jetflash there are a lot of variables that would have caused what happened. You were stuck in the mission. When we got the ticket you might have been logged off. If you were then the bridge officer issue is a known issue that we as GMs do not have the tools to fix. The mission is completable without your bridge officers. I understand that not every character will be built for ground but mechanically you can win. So the best we can do for you if you are logged off is give some suggestions on how to get around being stuck. Another thing you can do is bring some teammates with you. Bugs that stop BOs don't stop captains.
We know that sometimes our answers are not the best answers, but we always try and give you the best answer we can with the information we have at the time. It all comes down to if we catch you online or not. Its like a game within a game.
All of my tickets ever had exactly the same response and were as helpful as a using jam as a lubricant. Being asked to just retake missions that bug after 3 days and just bug report stuff that I already have for the 100th time does not classify as "the best you can do". There is no feel of individual thought in your responces. There is no dynamic support. No sense someone actually reads it. If you take 3 days to answer I want to take the time and write something...not copy paste.
Comments
Seriously, devs, mods, what have you's, maybe you ought to go figure out how to get people to be GMs for a weekend or something and also do something to make this up. I don't want to have to repeat a stupid tasteless patrol mission just because a GM can't respond to a simple question.
Really. I mean, a simple private message. Anything. Any type of communication that my message to the GM help thingie was received by a human would have sufficed!
In the PvP map where that happened to me, I did type /stuck and it didn't work out.
I understand that, but I would like just something. I would like a message saying that they are backed up or on the way. Something to show that I'm acknowledged beyond a generic response.
If they are busy, they may not have the time to respond....hence why they are busy. Again, the only thing I can suggest is to be patient.
I just logged in to do this stuff again,
but I opened the thing that shows you the reports you filed and not a single one I've filed with a GM has been answered. Some of them are more than a month old. So.... if they don't answer me by the time that I'm thinking about paying for another month of subscription, then when are they going to answer me?
This is a serious concern.
There was a player on Tribble who accidentally over-wrote his character with one from Holodeck (he'd been leveling exclusively on Tribble for a few weeks).
Thanks to precise information, the GMs were able to restore his old character after a couple days.
That said, my only major problem got solved before the GMs responded.
My problem is with the front-line copypasta responses. Most tickets get a "refile as bug" macro, others get similar round-file copy-pasted responses. The line "living and evolving" particularly annoys me, as asking whether quantum mines using photon skills gets the bug-refile copypasta.
Apparently, the only solution is to spam them, and state clearly that you can copy/paste just as easily. I don't particularly enjoy throwing childish tantrums like that.
But... the ONLY time I actually talked to a live GM was after noting that I could also copy/paste and log tickets just as fast as they were ignored....
But then the GM popped in and solved my issue in a lovely workaround and was very professional.
I don't really have many problems while playing this game, but I think I'll try this method next time I do.
that bothers me though. I shouldn't have to do all that just to get something done.
See your old pal Indigofyre hates it when players are stuck and can't enjoy themselves, unfortunately there are not enough hours in the day for me to help everyone.
Once I looked at Dorko1's tickets I immediately saw the issue. Unfortunately Dorko1 this is a case of miscommunication.
All of the tickets you have filed are filed as Bug Reports. When you click on the little "?" icon you have two options, "Bug Reports" and "GM Request." GM request goes to my department where we pull the ticket and rush off to help the players in need. Bug Reports go to an entirely different department who sift through them, test them to make sure they are legit, and then send them off to the devs.
Think of Bug Reports as a fire and forget way of letting us know you have spotted a problem. We get so many bug reports a day that it is impossible for us to answer all of them personally, but we read every one.
So the reason why a GM never responded to you Dorko1 is that the GMs never saw your requests. I am sorry that is what has happened, I would have helped you if I had know. Going forward make sure you send your tickets through GM request. This doesn't guarantee that we will respond right away (there are a lot of people in STO that need help) but we will respond with an answer.
I'll try it again the next time I have a problem, but I could have sworn I used the ? menu and went to GM request portion.
There is one thing you can do to verify if you sent the ticket to the right department. Once you send your ticket go right back in and look at the "view my tickets." If there is already a generic response in the ticket then you sent them to the Bug Reports. We have it set up to automatically give all bug reports the "Thank you for the report we are going to look at this bug" response because we can't personally respond to each one.
GM Request tickets will be left blank in anticipation of the GM's response.
Personally I think all bugs should have a bug report send about them. Even if you do a GM Request submit the bug report right after.
last bug report I sent I got a GM message telling me that it was being refiled as a bug report and next time I should use bug report instead of contact a GM.
I'm certain I sent it as a bug report. I used the wizards for choosing the specific mission and map that the big appeared and as I've sent many before I'm happy I did it correctly.
You think there could be a bug that caused reports to go to the wrong department? ( and vice versa with GM requests )
Thanks. Sorry to get so upset about it, but I felt like I was being ignored all over the place.
My first was for the Cage of Fire issue where you would only get 4 hostages to rescue, but you needed 5. Submitted a request, and waited for 2 hours, then logged for the night. Next day I got the canned reply, "we are aware of this issue". Ticket was set to Resolved and nothing more.
I ended up dropping the mission and restarting, made sure NOT to beam out before getting all 5 hostages. Went ahead and completed the mission, beamed out to my ship, and found that the mission was not completed. Went back down, found the mission empty. Submitted GM Request. Server hiccuped and I got booted. Logged back in, mission was still not completed, this time enemies were there again. Went through the mission AGAIN, completed it. Mission DID NOT complete AGAIN. Updated ticket, waited an hour, logged out to go to bed. Next day got canned "refiled as a bug, and GMs can't fix all bugs". Ticket is still open. I see that a bug for this was fixed, but I haven't redone it a fourth (grumble) time.
Latest one, trying to do the Hunting the Hunters mission. I have beamed down to the planet with my away team, and can use the first Transport mechanism to the next area. Problem is my BOs don't come with to the second area; they are still in the first area, and I'm not quite uber enough to fight that many Hirogen by myself. Submitted request, waited for over an hour. Switched characters, checked tickets and found a reply. The reply actually gave me some options to try, but they either didn't apply or were not helping (drop and reset mission is NOT a helpful option). Ticket is marked Resolved (like heck it is) and I cannot update it to inform support that their suggestions don't work. Why couldn't someone come and assist me instead of sending a useless reply (which I did not get any sign in game that it had been answered) and closing the ticket without finding out if it was actually resolved? I haven't revisited this mission either.
Frankly, I am NOT happy about how my requests for help seem to go unheeded in game. At this point I'm more likely to drop the mission and ignore it than submit a help request. Problem with that is now I can't progress, as that mission needs to be done before getting more from the contact.
Reading this I realized that I've recently experienced the same thing. I thought the 'refile' reply was odd. I've never had cause to petition for GM assistance. But I didn't think anything of it until now.
Too many canned responses, too little actual interaction.
It all depends on when we get the ticket. Keep in mind we don't pick and choose. We complete the tickets in the order that we receive them. By the time we get to your ticket you might have been logged off. We can see your status in game when we are reviewing the ticket. If you are logged off all we can do is give you the best answer we can with the information that you provided and then we move on to the next ticket.
I agree it would be nice if we could follow up on each ticket to make sure everything is resolved properly, but unfortunately we do not have the bandwith to ensure that. While we may have phenomenal cosmic powers we are still people sitting at computers and can only do so much.
In your particular case Jetflash there are a lot of variables that would have caused what happened. You were stuck in the mission. When we got the ticket you might have been logged off. If you were then the bridge officer issue is a known issue that we as GMs do not have the tools to fix. The mission is completable without your bridge officers. I understand that not every character will be built for ground but mechanically you can win. So the best we can do for you if you are logged off is give some suggestions on how to get around being stuck. Another thing you can do is bring some teammates with you. Bugs that stop BOs don't stop captains.
We know that sometimes our answers are not the best answers, but we always try and give you the best answer we can with the information we have at the time. It all comes down to if we catch you online or not. Its like a game within a game.
Really? He expected someone to be sitting there for 3 hours waiting for him to come along? I understand you guys can be busy. Would it be possibly to get some sort of ETA system up and running? That way I could maybe see I'm 4,747th in line and have a wait time of 4 hours and 7 minutes. I could then decide "Hmm. Cancel the request Ill just log out for the night."
GM's have billions of tickets a day, getting mad at them because they don't baby sit every single one of you is like getting angry when you stub your toe. Why get angry at the object when you could have learned to walk better as a child?
People get into the game, I realize that I do it too, but seriously we let little things get to us and cause our blood pressures to rise higher than normal for no more than pixels on a screen. I am at fault for it as well, because I get angry at video games all the time, every day.
I do not blame the GM's or Cryptic, it's just the nature of the beast. All MMO's are like that really, just some companies have a much larger GM pool and are larger companies in general. Cop out? Maybe, but it's the truth.
/stuck said it didn't work
/killme said use /stuck or swap instance
swapping instance didnt work as there were no possible maps
logging out / exiting STO and restarting didn't work - i was still stuck
My transwarp to Qonos power was on cooldown and had 23 mins left (when i first got stuck)
I submitted various calls for help via tickets, and raising the issue on the global chat channels but didnt get any response.
So after 23mins of being stuck i got my power back and transwarped home.
1hr later a dev sent me a /tell asking if I was ok.
Not good service, but the thing is if things like these happened to me when i was a new player or b4 I had bought a subscription/lifetime - i would just put the game down and play sumthing else. If Cryptic wast to keep/recruit new players they need to improve the immediate support.
$0.02
All of my tickets ever had exactly the same response and were as helpful as a using jam as a lubricant. Being asked to just retake missions that bug after 3 days and just bug report stuff that I already have for the 100th time does not classify as "the best you can do". There is no feel of individual thought in your responces. There is no dynamic support. No sense someone actually reads it. If you take 3 days to answer I want to take the time and write something...not copy paste.