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Need help regarding Lag

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi, I need some further assistance regarding the Lag I'm getting. Unfortunately i don't know what more i can do, and am considering canceling my sub.

Symptoms:
'Spikes' of lag, approx every 2 seconds while playing. Sometimes this can flow from 1 spike to the next causing the game to freeze, and if bad enough get 'Server not responding'
Looking at the Netgraph, the received packets goes sky high and the ping time will go 400 -> 2500 -> 400 -> 5000 -> 5000 -> 400, ect... ect... ect...
This results in the game play looking like a slide-show.

The most curious part about it is that it only happens from 10pm AEST (5am PST) until about 1:30am AEST (8:30 PST)
When playing outside of these hours, its a steady 300-400ms ping (I'm in Australia)

Troubleshooting:
* ensured NIC drivers up-to-date
* Reduced GFX settings (in case video lag was causing it, long shot)
* Set the EXEs to Admin (im on Win 7)
* Set the EXEs to XP compatibility
* Tried the Proxy, but no improvement
* Disabled AV software
* Disabled IPv6, per my friends recommendation
* Selected verify option (no issues found)
* Uninstalled and re-installed from original disk (was originally using the beta client)
Also, this PC was formatted recently with STO being one of the first things added. Still now i have not added much else. It was initially working fine, Lag Free.
Unfortunately i cant put my finger on a date (or patch) that caused this issue.


The reason I'm thinking of canceling is that i work late shifts. I arrive home from work at 10pm, and need to get to sleep by 2am.
The only time I'm able to play is on my days off.
I work Tech Support for my internet provider also, but I'm not going to say i know everything and have done everything.
I'm hoping that somebody can perhaps point out something that i have forgot, or knowledge from personal experience.

System:
AMD x2 6000(3GHz), 4G RAM, RAID HDD (plenty of available room), Nvidia 9800GTX.
Other online games work fine during these times (XboX fine also)
Running a Ethernet cable from modem, so not a wireless issue.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    do a tracert patchserver.crypticstudios.com
    and a download and run nettest specially during the time you have problem.

    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    I have just logged on now. Everything is fine.
    Ran net test so I can compare to later results.
    contacting nettest server..
    Local IP: 114.78.99.224
    Ping: 250.1 msec
    Port: 80: 208 KB/sec 10 KB/sec 216 KB/sec 500
    Port: 80: 171 KB/sec 9 KB/sec 182 KB/sec 500
    Port: 443: 174 KB/sec 10 KB/sec 186 KB/sec 500
    Port: 443: 173 KB/sec 11 KB/sec 186 KB/sec 500
    Port: 7255: 175 KB/sec 10 KB/sec 188 KB/sec 500
    Port: 7255: 174 KB/sec 9 KB/sec 187 KB/sec 500
    Port: 7003: 177 KB/sec 10 KB/sec 190 KB/sec 500
    Port: 7003: 176 KB/sec 10 KB/sec 189 KB/sec 500
    Port: 7202: 174 KB/sec 10 KB/sec 188 KB/sec 500
    Port: 7202: 171 KB/sec 10 KB/sec 183 KB/sec 500
    Port: 7499: 177 KB/sec 10 KB/sec 190 KB/sec 500
    Port: 7499: 173 KB/sec 11 KB/sec 193 KB/sec 500
    Port: 80: 174 KB/sec 9 KB/sec 186 KB/sec 500
    Idle NIC bandwidth Send: 4 KB/sec Recv: 3 KB/sec
    hit return to exit

    And Tracert
    1 <1 ms <1 ms 1 ms home.gateway [192.168.1.254]
    2 25 ms 29 ms 26 ms sbr20.ba.optusnet.com.au [198.142.128.86]
    3 25 ms 27 ms 24 ms sbr5-unk1-447.gw.optusnet.com.au [198.142.87.161]
    4 28 ms 25 ms 26 ms xe-3-1-0.sd32.optus.net.au [119.225.11.253]
    5 * * * Request timed out.
    6 30 ms 28 ms 32 ms 119.225.12.198
    7 27 ms 26 ms 30 ms ip-108.192.31.114.VOCUS.net.au [114.31.192.108]
    8 28 ms 27 ms 27 ms ge-0-0-0.bdr01.syd03.nsw.VOCUS.net.au [114.31.192.59]
    9 27 ms 37 ms 29 ms as17819.syd03.nsw.VOCUS.net.au [114.31.193.30]
    10 29 ms 37 ms 27 ms br101-vl341.syd.equinix.com [202.177.217.178]
    11 32 ms 34 ms 31 ms 202.167.227.246
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * *
    (For thoes that may not know, not all routers are setup to respont to ICMP(??) packets, So Hop 5 is often normal)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Above testing was run while i was logged into STO
    ==
    Ill be home in 9 hours. I can do more testing while the problem is happening
    In the mean time, I found an old post of mine.
    http://forums.startrekonline.com/showpost.php?p=2494620&postcount=27
    Posted 04-02-2010, my commnets say issue happened the day before
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2010
    Horrible lag right now
    ==

    Tracing route to patchserver.crypticstudion.com [202.167.244.241]
    over a maximum of 30 hops:

    1 1 ms <1 ms 2 ms home.gateway [192.168.1.254]
    2 26 ms 27 ms 26 ms sbr20.ba.optusnet.com.au [198.142.128.86]
    3 25 ms 31 ms 30 ms sbr5-unk1-447.gw.optusnet.com.au [198.142.87.161]
    4 38 ms 25 ms 28 ms xe-3-1-0.sd32.optus.net.au [119.225.11.253]
    5 * * * Request timed out.
    6 26 ms 37 ms 32 ms 119.225.12.198
    7 27 ms 31 ms 31 ms ip-108.192.31.114.VOCUS.net.au [114.31.192.108]
    8 29 ms 31 ms 30 ms ge-0-0-0.bdr01.syd03.nsw.VOCUS.net.au [114.31.192.59]
    9 27 ms 30 ms 33 ms as17819.syd03.nsw.VOCUS.net.au [114.31.193.30]
    10 29 ms 27 ms 39 ms br101-vl341.syd.equinix.com [202.177.217.178]
    11 30 ms 30 ms 34 ms 202.167.227.246
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * ^C
    =====
    contacting nettest server..
    Local IP: 114.78.99.224
    Ping: 333.4 msec
    Port: 80: 193 KB/sec 7 KB/sec 203 KB/sec 500
    Port: 80: 175 KB/sec 8 KB/sec 186 KB/sec 500
    Port: 443: 177 KB/sec 9 KB/sec 189 KB/sec 500
    Port: 443: 175 KB/sec 9 KB/sec 187 KB/sec 500
    Port: 7255: 175 KB/sec 9 KB/sec 187 KB/sec 500
    Port: 7255: 174 KB/sec 9 KB/sec 186 KB/sec 500
    Port: 7003: 174 KB/sec 9 KB/sec 185 KB/sec 500
    Port: 7003: 177 KB/sec 9 KB/sec 188 KB/sec 500
    Port: 7202: 175 KB/sec 9 KB/sec 186 KB/sec 500
    Port: 7202: 175 KB/sec 9 KB/sec 186 KB/sec 500
    Port: 7499: 174 KB/sec 9 KB/sec 185 KB/sec 500
    Port: 7499: 178 KB/sec 9 KB/sec 189 KB/sec 500
    Port: 80: 174 KB/sec 8 KB/sec 184 KB/sec 500
    Idle NIC bandwidth Send: 2 KB/sec Recv: 1 KB/sec
    hit return to exit
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