A friend of mine has been trying to get in touch with Billing and Account support to clear up some issue or other. However, it seems that support can't be contacted by telephone anymore.
Looking at the
current Contact details seems to indicate that only Online Tickets are accepted.
However,
google's cache of the page shows the US and UK numbers used to be there.
Is this a temporary website glitch, or have the phone lines been closed down?
If the latter, then I presume that you don't need to be currently subscribed to raise an Online Support ticket?
Comments
There is no longer a phone support for Cryptic. Which is less support that the game had pre-launch.
Blizzard doesn't have a phone for support. WoW seems to have done OK without it.
US Account & Billing: 1-800-592-5499
...but they probably reply to support tickets, yes?
What's worse is that STO support doesn't respond to tickets, PMs or forum posts either. It looks like the only way that you can get any support for this game is to call a GM in-game. And that's only going to work if you have a simple in-game issue. For billing or account support you're basically SOL.
I hate to say it, but it sure does look like Cryptic is getting ready to fold. I just hope I'm wrong.
and they figured a phone support number was no longer needed.
Just look at the forums. The same "freethinking" individuals were probably harassing the operators every minute of the day (except with more "colorful" language). After a few weeks of that, no one would want to ever pick up the phone again.
Blame yourselves...
So you are just guessing then?
US: http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606
Europe:
http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=23210
Please, let's stick to the facts here.
nice conspiracy theory. I think mulder maybe looking for a new partner
Don't know what it was like in the US, but at the height of 90daysfreeplay-gate I gave the UK support line a ring. Got through first time after a couple of rings. The nice fellow on the phone didn't seem too overworked, mentioned that a lot of people were cancelling lifetimes, but that he'd have to pass on a request for such to his superior.
By inference, that's at least two employees on phone support. Unless the supervisor was balancing separate roles.
Is there any evidence that they only had one person? A forum link or something?
I am just curious, If I was double billed I wouldnt contact the company, I contact my bank/creditor.
where did you get double billing? A lot of people have gotten billed after they cancelled their account. I assuming they would like some kind of explanation. The bank can't really tell them anything other than they have been charged.
I had to call Bioware once because the authorisation serial number in my premium package Neverwinter Night's box set was illegible ( not just to me, a poor print run ) That was not a good experoence because they put me on to the UK distribution help ( would you credit it? That was Atari ) and instead of giving me a new key the guy on the phone acknowledged the problem and wanted me to sit there at my cost whilst we guessed at combinations of what could have been 0's and D's B's and 8's 1's and I's. It was a spectacular joke and in the end I made the retailer replace it with one that we opened and agreed what the key was.
That was many years ago and I don't recall calling customer support for anything ever since.
This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines ~ Phoxe
This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines ~ Phoxe
See, this is what I was looking for...
A problem I have never encountered nor would have thought of, sorry to hear you had this issue.
I was making a assumption since this thread didnt point out the issue only the issue contacting support.
Wow, your back.....
Did you have a nice vacation?
like most sensible people i call the person responsible for double billing me and get a refund. Only in the event of refusal do you need to call your bank.
I can't speak for credit cards, I've not used one for 15 years.
Yeah Im touched you follow my activities that closely. Nothing to do in game?
This was the case at the time as explained to me by the Director of CS when I had complained about the excessive wait time getting a response to a ticket about the ship customization gizmo eatling tons of creds and doing nothing during the first 2 weeks of launch. He did mention they were in the process of hiring more CS people at the time though but didn't specify if it was phone or game support. As small a company that Cryptic is, it probably suits them better to drop phone support and devote those financial resources to other areas.
I kinda hope your wrong too. I heard The Matrix Online went under, but only after 4 years. If this game dies, will it be some kind of record breaking or something?
Remember, ToS was canceled after less than 3 full seasons. So just because it's Star Trek doesn't mean it gets any special breaks.