I've been searching the forums for a while now, trying to find a solution to the constant lag and disconnects I've been getting on a daily basis for several weeks now.
- I've replaced my router.
- I've had my ISP send technicians.
- I've done hours and hours of troubleshooting on my PC with both my ISP and my computer manufacturer.
Nothing is working.
Today I was noticing several dozen threads on the forums with several people in each one, all having the same issues. And all living on the west coast of North America. After looking at the domains of the hops with high pings and dropped packets, I've started to see a distinct trend. It just hit me that all the problems seem to be almost entirely on systems owned by some company called InterNAP; I did a google search and found 2 things:
internap.net and
pnap.net are both owned by InterNAP, and 2) STO is NOT the only game suffering from the same issues with InterNAP; WoW and others are having the same problems. And it's all people on the west coast, such as BC, Washington, etc.
Is InterNAP the real cause of our woes? How do we fix the problems that are being caused by InterNAP, if it IS their systems interfering? Cryptic can't do anything because it's not their servers, and I'm not sure my ISP can do anything because it's outside their network. So what do we do? InterNAP seems to be causing a HUGE issue for hundreds of MMO players across the west coast of North America, and it seems they ahve been for months.
So who's job is it to fix it?
Comments
It depends on where the problem occurs.
If the instability happens when your signal reaches Cryptic's ISP then it is Cryptic's ISP who has to fix it (on request of cryptic)
If the problem is before Cryptic's ISP then it is your ISP's job to find another route to cryptic's ISP. In this case there will have to be a lot of pressure from a lot of customers before they even consider investigating.
The problem starts right where my ISP meets InterNAP, and continues on every hop right to Cryptic's doorstep. I've seen the same results on several other threads on these very forums by several other people; it's a definit trend. I'll be contacting my ISP in the morning by phone and talking to them about it; if this is a problem, I'm not the only person in BC that is having it and they'll have records to show it, too.