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My computer can't create D3D device

SystemSystem Member, NoReporting Posts: 178,019 Arc User
This has been happening since last night. For a brief time my high speed internet connection was unable to stay connected. It started when I was trying to change my character's uniform in game. I then received a message that said server disconnect or could not find account server.

I logged off to find my internet connection was disconnected. After an half an hour of troubleshooting, I was able to get my internet connection working, but now it ssems that my computer can't find my video card. Or that is what I am thinking that is what is going on. I can use my internet connection now but can't get past the launcher window. Any help is appreciated.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Hmm, have you tried launching any other (graphically intense) games? If you haven't tried that, you probably should to see if it's a general issue.

    Also try checking your game install is intact by clicking Options in the launcher and ticking the box 'force verify'.

    Did you manage to figure out in the end what might have caused the internet connection loss?

    edit: you also probably want to run a dxdiagnostic test to see if there are any errors.
    To run dxdiag:

    - windows XP: click Start -> Run -> type dxdiag in the box and hit enter
    - Vista / Win 7: click Start -> type dxdiag in the search box, press enter and launch dxdiag.exe

    Make sure the tabs say "no problems found".
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    My internet connection is working for now. I used a program that was provided by Comcast to help me solve it. I haven't tried any other games yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Update: I found new drivers for my video card. Does anyone think it might be that my video drivers need replacing? Any answers will be appreciated.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Well you could try, but just because there's newer drivers available doesn't mean the old ones should work any worse than they used to. It's worth an upgrade though, the newer drivers might work better, you never know.

    It could ofcourse be just a weird coincidence that you happen to have a problem with launching the game just after the disconnection issue and that they're not actually related, but if they are related then I'm still struggling to see how one could affect the other short of there being something wrong with your motherboard.

    Firstly though, I'd try to see if other games will work. Secondly I would try upgrading the graphics drivers and also just to be on the safe side I would reinstall the latest version DX9.0c (you can find a redistributable DX9 version on the microsoft site).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I have DirectX11 for some reason. At least that is what it says on my dxdiag screen.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Yes but from DX9 onwards they aren't automatically backwards compatible like the older directx versions, so even if you have DX10 or DX11 you still need an up to date version of DX9 installed to play games that require DX9.

    It's a common misconception, because a lot of people don't notice that most game installers actually come with a redistributable version of DX9 that they use to ninja-update your DX9 if it's found to be out of date. Hence in most cases you never need to worry about it and it's all done automatic. But sometimes you have to reinstall or update DX9 manually if the game lacks such a redistributable, if the installer screws up, or if you suspect there might be something wrong with your DX9 drivers (as could be the case in your situation). :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    So should I replace dx11 with dx9? Or keep dx11?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    you dont need to remove dx11, 9 10 and 11 should all be on your pc and only the version the game requires will be accessed

    im going to take a little step backwards here but being as your issue started while you were ingame its possible the drivers have crashed and your pc is not able to find the d3d device reboot your PC if youve not already done so.. if youve reinstalled drivers id be surprised if you havent rebooted

    if youve not already done so remove and reinstall the drivers for your graphics card rebooting between uninstall and install
    then reinstall dx9
    http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Thank you for the info. I am going to install the update for my video card and the dx9 you have linked.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    let us know how that works... btw, did you ever get past that launch screen before? Right now, Im leaning towards a reinstall of STO for you... mainly because creating such a device is generally a command given by the game so it has a software object to work with.

    Also, PLEASE try another DX9 game if this doesn't work... basically any game that says it need Windows XP and does NOT say DX10 support on the box should do the job.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    My situation is resolved. I deleted my drivers and replaced them with a fresh install of the same version. I am now able to log on to the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    interesting... well glad it fixed things... that was probably going to resurface if the drivers were it.
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