Open "Run" dialouge, type CMD and enter -> Type 'ping startrekonline.com' (without quote). If it says "Operation Timed Out", it is as you say a provider problem, but if you get some other reponse in form of packages send and recived, it is a local prolem probably related to either your browser or internet settings.
Comments
Have you tried ping on the site?
Open "Run" dialouge, type CMD and enter -> Type 'ping startrekonline.com' (without quote). If it says "Operation Timed Out", it is as you say a provider problem, but if you get some other reponse in form of packages send and recived, it is a local prolem probably related to either your browser or internet settings.