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Any1 @ Cryptic plz read this

SystemSystem Member, NoReporting Posts: 178,019 Arc User
could u make sure some1 from billing look at my ticket?
" Retail key got removed from my acc - #822960 - Star Trek Online... "

since it got forwarded from tech support it's really unclear atleast to me, if they see it as a new ticket or a ticket that has been replyed to since it say "yes" it has been replyed to

I have not been able to log on to the live server since patchday (last thursday) because somehow my retail key got deattached from my account

wile i do understand errors happend i do belive that getting customers back the access to the product they paid for should be a priority not having them sent around in the support system

How you guys manage to select a such a poor and confusing support system is beoynd me ,when there is so many simple easy to use systems out there


Boba
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