I made a post
http://forums.startrekonline.com/showthread.php?t=151031
and sent in a ticket yesterday describing what happend
got a response after 2 hours on my ticket (guess i was lucky) saying i should do a "force verify" so i edit my ticket explaining i allrdy done that before i made the ticket ,but after 6 hours and the fact i never had an answer to edited ticket's before, i decided to close it and make a new one with an update of what ive done to try fix the problem
after more troubleshooting ive concluded that its most likely a bug with my account permissions
so my questions are:
how long am i suppose to wait for a reply on my ticket?
Does "edit the ticket" actually notify the support it has been done?
why isnt there a reply button in the tickets? (would make it way less confusing and i assume easier for the support to help a customer untill problem is solved)
Edit: i must say the flaw with " edit ticket " really shows when support belive they sorted ure problem since they seem to stop reading it ,they must also be very unsecure how their own system works if they belive i have been able to play for months without a retail key
Boba
Comments
Editing the ticket is your relay to a ticket. Changes done by edit is flagged on the ticket.
As stated above tickets are answered in the order they are submitted, and time for answer relies on how many people are reviewing tickets.
If you havn't gotten an answer to your problem within a few hours, try posting it here... There are some competent people who might just be able to help you here.
IF you get a solution here, remember to close your ticket, so you don't waste time of the Ticket-people so other people can get help... Im guessing that might be an issue as well.
Boba
Dear customer we are sorry you are having troubles, please wait for deana Troy to beam to your location.
HA now that would be support.
Takiwa
But since yu can edit the ticket updating it anytime even with out a response from support and the actions of the ticket would be the same with edit or reply maybe they felt it was not needed.
As I said I feel that there is something wrong with this system somewhere that needs a lot of work.
how that happend i have no clue, all i did thursday was do my daily pvp on 1 char then i logged out and wasnt able to log back in
so my latest ticket response i was told i needed to enter a retail key, but when i enter the one i got and have been using since feb 7 i get the message its allrdy in use and can not be used again so no play for me untill they manage to fix this:(
Boba
what he said :P