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Account error, please contact billing support

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So I bought and installed STO from Steam and when I attempt to login I get the message "Account error, please contact billing support". I'm not overly impressed with this at all. Please see attached account details.

Activated Features

* Star Trek Online - Digital Retail

Subscriptions

* Recurring 1-Month ACTIVE
Next Billing Date: May 16 2010
PayPal
Change this subscription


Does anyone know of a work around for this??
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Fiirst , it may take time for paypal to validate the payment.
    Once validated then the auth server has to be updated (from other MMOs I have seen it can take up to an hour from time of validation)

    your account looks to be right though it is different that what my account looks like. Mine has a play until date listed.

    This is a peer to peer forum so account and billing issues can not be quickly fixed on forum because of the type of inforamtion and access needed.

    Open ticket with billing or call the direct is the fastest way to see what is up withthe account.
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