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Billing support - no reply??

SystemSystem Member, NoReporting Posts: 178,019 Arc User
last month I stopped my subscription on STO due to the game seems to be original at first 3 levels, then CTRL+C the code and CTRL+V it, adjusted level settings, tadaaa new mission....
Boring as hell indeed.
Due to this I went back to another MMO..

Anyhows, I noticed this month that Cryptic Studios took the game fee again from my CC... <- remember i cancelled the sub, so this should not happen.

Wrote a ticket... Waiting and waiting,.. no reply.

Do they care or do they not care? Atm, seems to be the last one.

Hope that this post will increase the pace on resolving tickets.
Probably not, but will give a warning to other people.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    If you used paypal as your payment method you need to cancel the auto payment at paypal as it will still have the auto pay set up even if cryptic cancel your subscription

    If you want quicker response you msy hsve to csll them direct.
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